Field Service Representative - Critical Power
Location:
Atlanta, Georgia
Posted:
September 20, 2016
Position Type:
Full Time
Category:
Customer Service
Reference:
00316Q

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Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

Job Summary:

Responsible to provide Professional Services for SCHNEIDER ELECTRIC customers including technical site analysis to resolve customer issues and to perform field service duties on SCHNEIDER ELECTRIC’s complete range of single-phase and 3-phase equipment. Fundamental knowledge of electrical distribution systems, basic test and measurement equipment, in-depth knowledge of electrical code and IEEE requirements, and in-depth knowledge of electronic principals is required. A high level of customer service skills is required as well as the ability to travel extensively.

Essential Responsibilities:
• Perform Startup/Commissioning on all SCHNEIDER ELECTRIC equipment across the entire SCHNEIDER ELECTRIC product line on single module and multi-module systems.
• Perform Preventive Maintenance on all SCHNEIDER ELECTRIC equipment across the entire SCHNEIDER ELECTRIC product line on single module and multi-module systems.
• Perform Unscheduled Maintenance on all SCHNEIDER ELECTRIC equipment across the entire SCHNEIDER ELECTRIC product line on single module and multi-module systems.
• Perform basic Power Audits of customer’s distribution systems, working with Sales to complete Availability Assessments.
• Document all required information for each site visit performed
• Work with other team members to complete custom and large installation projects
• Properly document, label, and return all defective parts utilized in the repair of SCHNEIDER ELECTRIC equipment to the designated disposal/repair location.
• Educate SCHNEIDER ELECTRIC customers on basic operation of their equipment. Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as SCHNEIDER ELECTRIC
• Assist SCHNEIDER ELECTRIC Service Partners in site visits, evaluating technical and professional performance.
• Perform other duties as assigned


Qualifications:
Skills Required:
• High level of technical knowledge of electronic/electrical component theory.
• Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members
• Must operate within division policy guidelines using independent judgment in achieving assigned objectives
• Must comply with all safety policies, practices and procedures
• Participate in proactive team efforts to achieve departmental and company goals
• Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc.
• Handle multiple tasks simultaneously
• Must be able to stand, walk, and sit for extended periods of time. Must be agile and mobile with respect to finger, hand, arm and leg movement.
• Must be able to communicate (speak and hear) effectively to various intellectual levels
• Must be able to lift and carry heavy objects up to 50 pounds
• Must be able to see and focus clearly up close as well as short distances.

Education and Experience:
• Associate degree in electronics/electrical with at least 1year of related experience, or have 4-5 years equivalent experience in a related field, or equivalent combinations of education and experience.
• Prior High Power UPS experienced is a plus

Care. Connect. Challenge. Commit.
Our values define our company. Who we are, our customer approach, how we do business, what it's like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.

At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, let's make the most of your energy.

Schneider Electric is an Equal Opportunity Employer.
A little about us:
We’re the global specialist in energy management and automation. Our technologies ensure that Life Is On everywhere, for everyone and at every moment.

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