Field Service Technician
North Little Rock , Arkansas
October 22, 2017
Job Description Branch ID:5098

Pay Rate/Salary: $35000-45000 / Year
This is a full time, hourly position. The Field Technician is responsible for handling first and second level support of service requests and onsite service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

  • IT Support relating to issues with the internal systems and network infrastructure

  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.

  • Support services for virtualization technologies: Microsoft

  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

  • Administer hosted and cloud solutions for clients using technologies that meet their requirements

  • Support disaster recovery solutions

  • Remote access solution support: VPN, Terminal Services

  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets

  • Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review

  • Document maintenance for all computer systems and network infrastructure

  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

  • System documentation maintenance and review of ConnectWise

  • Job Requirements �Bachelor�s Degree in Management Information Systems or at least 4 year� work experience
    �Microsoft Certified Professional
    �The ability to perform net admin responsibilities for clients on a weekly basis.
    �The ability to lead projects and stay on budget.

    To apply, please send your resume to

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