As a Field Service Technician, you will provide great customer service while installing retail equipment and diagnosing and solving equipment failures at CVS locations in your geographical area. You will resolve disruptions, delays or intermittent outages of computerized equipment, installation of hardware in new and existing sites, and maintain a consistent,agreed upon service level for computerized equipment. Your work will keep operations moving smoothly at CVS retail locations by providing timely technical support, allowing for continuing top-notch customer service for our retail customers.
As a Field Service Technician, you will:
- Drive between CVS locations to service and install hardware
- Service POS (point of sale) registers,self-checkout registers, thermal printers, laser printers, scanners, PCs, thin clients, phone systems, RF, networks and other related computer peripherals
- Assist other neighboring areas with workload
- Be on call for high severity calls during weekday evenings, and rotating weekends and holidays
The normal shift scheduling for this position may include Saturday and Sunday as normal workdays with two weekdays as scheduled days off or rotating on call.
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