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Field Services Technical Porcelain Slab Specialist
Location:
Posted:
October 20, 2016
Reference:
2016-28548
**Overview:** To provide technical support and guidance to the Field Services team by managing and providing on-site installation / technical expertise for large and / or difficult projects. This position works extensively with customers in all aspects of floor, wall and countertop education as it relates to product, material handling, fabrication & installation, care and maintenance in the area of large porcelain slabs. Responsible for training and making presentations to sales force and customers with respect to all aspects of large porcelain slabs. **Responsibilities:** + Create/develop large format porcelain slab certification protocol and conduct onsite seminars. Establish protocols for fabrication and installation, maintenance procedures and keep marketing communication/brochures current and competitive with industry. + Train flooring contractors, tile installer, countertop fabricator, A&D, and sales in all aspects of large porcelain slabs. + Work extensively with product team on quality assurance to ensure all recommended maintenance procedures and protocols are established for category. + Assist with the development of marketing materials to support field services – installation guidelines, warranties, etc. + Review product and installation guidelines with prospective partners and/or current customers for compliance to specifications. Research and promote product offerings that best support sales and achieve best performance success. + Inspect and trouble shoot potential/possible installation issues. + Inspect claims that may relate to product, fabrication, installation and dissect/discern issue and communicate/negotiate with sales or customer. + Build service to our customer to ensure product satisfaction and ultimate repeat sales. **Qualifications:** Education and Knowledge: + BA in a related field preferred with min 5 years of specific job related experience i.e. sales, maintenance, project management, customer relations/service. Experience: + Demonstrated product knowledge and the desire to learn about product innovations and emerging technologies. + Experience presenting to both small and large groups. Proficient computer skill to include MS Office products (Word, Excel, PowerPoint, etc.) Competencies: + Effective Communication Skills: + Strong interactive/presentation skills with sales, sales management and customers critical + Strong training skills, able to convey message effectively + Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding. + Ability to develop, maintain, and implement maintenance techniques and procedures + Self-motivated, self-learner, with a positive ‘get it done’ attitude. + Ability to exercise tact, discretion, judgment, and diplomacy when interacting and/or negotiating with internal and external customers and senior management. + Thinks proactively and independently about customer needs and collaborates with team members to develop best approaches to certain issues. Other Pertitent Job Information: 50% travel with possible nights. **Job ID** _2016-28548_ **FLSA Status** _Exempt_ **Company** _DAL-TILE_ **Business Site** _US_ _-_ _TX_ _-_ _DALLAS_
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