Overview: Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients' success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions...Allied Universal is there for you.
Job Description: Allied Universal is currently hiring a Field Supervisor (FS) to support operations for remotely managed accounts by performing on-site supervision of Security Professionals ( SPs ) and ensuring site coverage at all times. FSs work closely with Operations Managers on a day-to-day basis to supervise remote service delivery. KEY RESPONSIBILITIES:
- Perform day / night site visits to inspect & supervise SPs in field
- Address escalation of "after hours" & "cold start" calls to ensure sufficient coverage at customer sites
- Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with SPs
- A Field Supervisor (FS) supports operations for remotely managed accounts by performing on-site supervision of Security Professionals ( SPs ) and ensuring site coverage at all times. FSs work closely with Operations Managers on a day-to-day basis to supervise remote service delivery.
- Responsible for visiting assigned post locations on a regular basis (specific schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained; Post inspections also include checking that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized;
- Responsible for conducting on-the-job training, in coordination with Post Commander, of new employees assigned to post, or when changes to post orders are made - this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;
- Respond to call-offs that occur during the FS's shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and also assist Scheduler with scheduling for call-offs or other changes that occur at the site;
- Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Manager and/or Corporate HR Director; may also be responsible for writing a report of the situation or assisting with an investigation, as directed by Operations Manager or Corporate HR Director;
- May be responsible for administering counseling or disciplinary actions that have been initiated by Branch Manager and/or Corporate HR Director; Field Supervisor may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Branch/Corporate HR management;
- Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office;
- Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations and/or Branch Manager;
- In the event of an abandoned or open post, Field Supervisor is responsible for identifying available qualified personnel to fill the post as quickly as possible, however, Field Supervisor may be required to "stand post" on an as-needed basis for an undefined period of time, depending on business needs; this may include long-term assignments to specific posts or various posts as needed;
- Field Supervisor is responsible for maintaining all current BSIS licenses and ensuring a working knowledge of all posts within his or her regional area of responsibility;
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL/ MENTAL AND WORKING ENVIRONMENT:
- Minimum high school diploma or equivalent required. Some college education or business classes desirable
- Minimum 3 - 5 years of professional-level experience required and prior experience in the security industry, law enforcement and/or military highly desired;
- Experience in scheduling, operations or other functions of security industry a plus;
- Current state issued driver's license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required;
- Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines;
- This position requires excellent attendance and punctuality. Incumbents must commit to being on time, must be able to work in a very independent environment, and ensure all directions and instructions from the branch office are followed consistently and thoroughly (such as delivery of items to client sites, training of officers at sites, standing post as needed, etc.).
- Ability to write effective and concise reports in neat, legible handwriting is required;
- Working knowledge of Microsoft Office software a considerable plus;
- Professional, articulate and able to use good independent judgment and discretion;
- Outstanding verbal and written communication skills required;
- Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
- While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via telephone), and be able to read computer screens, correspondence and reports
- The employee must constantly walk, reach with hands and arms, and drive a vehicle. The employee may occasionally lift and/or move up to 40 pounds. May be required to climb stairs, ladders or ramps;
- The job is generally performed in various environments, including outdoors, in parking structures, and in office settings, and the employee may be subject to adverse conditions such as rain, cold or heat for extended periods of time;
- The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.) and telephones, but occasionally may be above-normal for portions of the shift;
- The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities;
- Must be able to focus and multi-task in busy environment, with the ability to successfully handle stressful situations in a calm and professional manner.
Requisition ID: 2016-92392
A little about us:
Allied Universal provides unparalleled service, systems and solutions to serve, secure and care for the people and businesses in our communities.