Field Support Specialist
Location:
Sandy , Utah
Posted:
February 08, 2017
Reference:
1700009W
Oracle Corporation is currently seeking a talented, enthusiastic and experienced Hardware Engineer / Field Support Specialist to provide field remediation and installation services, proactive support, and service account management to Oracle business contracted customers on a 7x24 hour basis, many of which are running Oracle technologies in mission critical environments.

As a member of the Oracle Systems Field Support Services team, a Field Support Specialist assumes full responsibility for the installation, service and repair of Oracle hardware and software, and other approved equipment.

Based in Salt Lake City Area you will be responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely. You will also participate in an on-call rotation.

Responsibilities:

Provide high level of customer satisfaction through the effective delivery of technical support and service programs
Provide analysis, diagnosis and remediation of hardware and relevant software issues, and installation/de-installation of applicable product
Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services
Pro-actively coordinate resources, problem resolution, problem escalation, and the use of system level diagnostics
Participate in customer review meetings and liaison with other lines of business is also required
Understand service processes and options that are linked with the customer's specifications
Able to identify and solve a wide range of problem
You will work primarily at customer sites

Essential skills:

Oracle/Sun product knowledge, in order to satisfy customer and internal requirements.
Unix administration skills
Solaris and or Oracle Enterprise Linux systems management
Excellent customer relationship skills.
Report writing skills.
Architecture knowledge of Oracle systems and storage hardware
Qualifications:
Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.

Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation.  Works primarily at customer sites.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Typically graduate or equivalent with 0 - 2 year experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

A little about us:
Oracle is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in the cloud.

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