One of TEKsystems' clients, a leader in their respective industry, is looking for a Field Support Engineer. The resources that this position may coordinate for these efforts include technicians, enterprise telecom and system integration resources as well as vendor sales, support, management and technical resources. (This includes managed technical service providers.) There is a requirement during these efforts to maintain positive working relationships with plant, area and regional operations management and personnel as well as keep them informed of the status.
The application of technical and system knowledge to provide installation and support of the field IT technology in the business offices and plant environments.
The candidate will provide support for existing area IT technology in the office and plant environments, including Wireless, Network Wiring, LAN/WAN Networking, Terminals, PCs, Time Systems, Point of Sale interfaces (such as scale interfaces, pugmills, remote printing, card readers and kiosks), Printers, Power Supplies, cellular devices and other IT technology as needed to support the business.
Troubleshooting of problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems.
Recording of support calls that are directly received into the centralized helpdesk ticket tracking system.
Recommends procedures and controls for problem prevention.
Coordination with on-site internal and external technical resources as needed to meet support requirements.
Responsible for ensuring that onsite troubleshooting supports company technology standards and procedures.
Assisting Central Support Group including troubleshooting new requests and input of support tickets into a central ticketing database.
This position requires travel all around Virginia. There will be 2-3 nights per month that are overnight. However, the majority of the travel is daily and is Monday through Friday.
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.
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A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.