JOB SUMMARYEntry Level Position with Training Provided.Under close supervision, perform installs, disconnects, downgrades, and upgrades for residential customers. Position will also be trained to complete reconnects. MAJOR DUTIES AND RESPONSIBILITIESPerform basic installations, disconnects, reconnects, service upgrades and downgrades, and relocates for residential single family, multi-family and/or multi-dwelling unitsPerform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, and FCC and following procedures as outlined in the Customer Premise Network Installation Qualifications (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook)Adhere to TQA standards in accordance with company policyFollow security procedures to prevent any unauthorized servicesIntegrate various company services (video, internet, telephone) with customer's equipmentEnsure and record proper levels and signal quality within required specifications on active outlets; Verify no signal leakage or ingress is present in the drop networkIdentify basic distribution problems associated with the RF portions of the forward and reverse plant and refer to Field EngineeringEscalate unresolved customer issues to supervisorClean the premises of all debris and materials after the installation is completeEducate customer on proper use of services and equipment, including channel lineups, and how to access online helpMaintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders Operate communications device in accordance with company policiesOperate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policiesUtilize and become proficient with tasks, tools, test equipment and information that will enhance business resultsAdhere to industry specific, local, state and federal regulations, as applicableKnow, understand and follow company policyPerform other duties as requested by supervisor
REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional mannerAbility to use the following hand tools electric drills, hammers, wrenches, screwdriversAbility to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool beltsAbility to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipmentAbility to accurately measure distances, using tapes or other measuring devicesAbility to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)Ability to climb poles using gaffs, hooks and climbing belt as neededAbility to differentiate between different sizes and colors of wiresAbility to make cable connections in tight spaces by bending, reaching, twistingAbility to perform job from high places (i.e. poles and roofs)Ability to work while standing 50 - 70% of the timeAbility to work with small components and wires to make cable connectionsAbility to use handheld communication devices and applicationsAbility to travel (including during inclement weather) to and from assigned territories and company facilitiesAbility to work outside for extended periods in any season and/or during inclement weatherFamiliarity with computer operating systems, and a myriad of consumer communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applicationsAbility to complete documentation accuratelyCertifications and/or LicensesValid driver's license with satisfactory driving record within Company required standards EducationHigh School Diploma or equivalent work experience
PREFERRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to use personal computer and software applicationsAbility to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.) Experience with consumer education of products and services
WORKING CONDITIONSThis position works face to face with customersWork indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutionsWork outdoors in all kinds of weather and at all times of the day or nightWork performed near power lines and electricityWork performed at various heights above ground on telephone/power polesWork and travel in inclement weatherMay be required to work an on-call rotation as the business needs dictateOccasionally required to work overtime as the business needs dictateAbility to work weekends or a second shift as the business needs dictate
EOE Race/Sex/Vet/DisabilityCharter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfCharter is committed to diversity, and values the ways in which we are different.
A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.