A fertility clinic is looking for a Finance Administrative Assistant to join their team. If interested please submit your resume to firstname.lastname@example.org for immediate consideration.
Duties: • Reviews the schedule on a daily basis to determine if all new patients have their insurance matters in order (e.g. referrals, pre-certifications.. etc) before starting their IVF cycle. • Consults with patients regarding their financial responsibility, current benefits and limitations on coverage for their plan product, and payment options. • Prepares daily claim forms and submit to insurance • On a daily basis, updates A/R spreadsheet with new charges, payments, and relevant notes as needed. • Work directly with insurance representative to confirm all claims are submitted successfully and payments are being processed on time. • Participates in the implementation of procedures to improve the quality of work being processed • Ability to reconcile the financial aspect of IVF cycles after completion. This requires detailed training on all services performed and how to analyze and determine which services were provided verses services not performed. • Participates in special projects and studies as requested • Maintains confidentiality of patient information and account status. • Manages out of network claims and reconciliation.
Behavioral expectations: • Excellence - Goes beyond customer expectations; participates in quality and process improvement efforts; maintains and expands current knowledge and skills, does quality work in and efficient manner; keeps work environment safe, clean, and secure. • Integrity - communicates openly and honestly, acts in a consistent and fair manner toward building trust and demonstrating ethical behaviors; maintains competencies and skills as appropriate; performs duties according to policies and procedures; identifies own learning needs. • Respect - treats other staff and patients with decency and dignity; meets and exceeds patient's needs; follows and supports customer service guidelines; maintains confidential information; participates in services improvement efforts; and listens and responds to other staff and patients. • Teamwork - Works in collaboration as a team player; communicates with others appropriately; listens respectfully and responds courteously to others; pitches in to help those in need; maintains a positive work environment, handles conflict situations effectively. • Innovation - creatively improves the service provided; adapts to change; changes plans and objectives given new direction or priorities, handles stressful situations effectively, and uses equipment and resources responsibly.