Financial Counselor
Location:
Austin , Texas
Posted:
December 15, 2017
Reference:
08949-139087
GENERAL SUMMARY OF DUTIES - Reviews alpha census daily and visits in-house patients; collects
estimated patient liable amounts; works closely with outside agencies to ensure patient coverage.

SUPERVISOR - Patient Access Manager (or Supervisor)

SUPERVISES - N/A

Shift: Mon-Fri, 8a-4 30p, hourly some weekends

DUTIES INCLUDE BUT ARE NOT LIMITED TO:
• Visit all self-paying patients in-house
• Provide estimates to patients and/or physicians as requested
• Generate insurance verification and precertification reports daily and follow up with case management
and insurance verification departments as appropriate
• Post ER and Patient Access deposits into PA system
• Contact insurance companies for patient benefits and precertification requirements
• Review alpha census daily for visits exceeding the original length of precertification and work closely
with utilization review for concurrent certification
• Assist patients with payment arrangements and charity applications
• Work closely with outside agencies in helping patients apply for Medicaid and state aid
• Maintain insurance files regarding updates and changes
• Forward problems or concerns to Patient Access Manager
• Enter pertinent insurance information into CPCS and prorate account
• Enter notes into the collections system for all patient encounters
• Maintain professional image and implement excellent customer service to customers
• Complete financial analysis and collect estimated patient liabilities
• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization
• Consistently receive and receipt payments from patients for hospital services in accordance with
internal cash control procedures
• Interact with Patient Account Services Insurance Verification Department in establishing up-front
payment arrangements with patients
• Attends in-service presentations, and completes mandatory education week, including but not limited
to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
• Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient
safety issues.
• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
• Other duties as assigned

#ParallonBCOM
Qualifications:
KNOWLEDGE, SKILLS & ABILITIES
• Communication - communicates clearly and concisely, verbally and in writing
• Customer orientation - establishes and maintains long-term customer relationships, building trust and
respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in PC applications as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies,
procedures and systems
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate
properly, spell correctly and transcribe accurately

AGE OF PATIENTS SERVED:
This position requires competence in assessment, treatment, and/or care for the age groups indicated. The staff
member must be able to demonstrate the knowledge and skills necessary to provide care, based on physical,
psycho/social, educational, safety, and related criteria, appropriate to the age for the patients served in his/her
assigned service area. The skills and knowledge needed to provide such care may be gained through education,
training or experience.

Age Groups: Birth - 1 year (infant), 1 - 11 years (pediatric), 12 - 16 years (preschooler), 17 - 64 years (adult), 65 -
Life Span (geriatric)

EDUCATION
• High school diploma or GED required

EXPERIENCE
• At least one year of collections experience required
• Relevant education may substitute experience requirement

CERTIFICATE/LICENSE - N/A

PHYSICAL DEMANDS/WORKING CONDITIONS - Requires prolonged sitting, some bending,
stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a
keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing
and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up
to 25 pounds occasionally. Work is performed in an office environment. Work may be stressful at times.
Contact may involve dealing with angry or upset people. Staff must remain flexible and available to
provide staffing assistance for any/all disaster or emergency situations.

Parallon is an Equal Opportunity Employer (EOE), Minority/Female/Veteran/Disabled, offering a great work environment, challenging career opportunities, and competitive compensation.

A little about us:
HCA is the nation’s leading private provider of healthcare services. Comprised of locally managed facilities which include 230,000 employees at over 160 hospitals, over 120 surgery centers and 100 urgent care facilities in 20 states and the United Kingdom

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