Weekly Rate: $610.50 - $1511.00
Now is your chance to be a part of the one of a kind Verizon Wireline Network Operations team. They’re the people who keep our wireline network performing with 99.9% reliability. Not only does this opportunity provide a chance to develop your skills and gain experience in the real world, you will also be delivered a phenomenal face to face training program that ensures the learning experience is built for you. You'll be out and about in the neighborhoods we serve, installing, testing, repairing and maintaining the technology that keeps millions of customers connected. The incredible VTeam culture provides a collaborative and dedicated environment to focus on delivering the promise of the digital world. Join our team to make a difference, because when all is said and done, better matters.
Duties may include, but are not limited to, the following:
- Receives work assignments and trouble cases from designated employees or via tablets.
- Installing, rearranging, and maintaining inside wiring.
- Rearranging and reconnecting fiber optic wiring at pole, underground or building terminals.
- Performing necessary work to connect, disconnect, test, repair and maintain various types of company and customer provided telephones and equipment.
- Configuring customers' computer and equipment.
- Performing diagnostic tests on integrated circuit equipment to determine trouble.
- Interpreting service orders and circuit diagrams.
- Evaluating customer communication needs and promoting the sale of Company products and services, and referring customers to the appropriate office.
- Communicating frequently with customers on matters dealing with service, planning, billing, and Company policy.
- Works aloft; climb ladders and poles; enter tunnels, buildings, trenches, crawl spaces, manholes, and other confined spaces to accomplish job tasks.
- May perform light digging.
- May be required to stand or sit for long periods of time.
- May work outdoors in all weather conditions.
- Normally works and travels alone between work locations by driving Company vehicles with little or no direct supervision.
- Responsible for arranging work load and dealing directly with the appropriate center.
- Identifying and meeting individual customer requirements on installation and/or repair contacts.
- May be required to perform additional duties and tasks as required by the Company.
- Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
- Must meet Verizon medical standards for the job. Ability to perceive differences in wire and cable colors. Must meet weight restriction to comply with OSHA/Company safety standards.
- Ability to move and/or lift items such as ladders, tools, cable, test equipment and other objects weighing up to 100 pounds.
- Must meet applicable federal and state standards for operating the size vehicles covered by this job title.
- Must be able to communicate effectively with customers.
- Must be available to work scheduled tours designated by the Collective Bargaining Agreement and/or the needs of the business. May be required to work evenings, weekends, holidays, and overtime as the needs of the business necessitate. Non-scheduled days will be required as needs of the business necessitate.
- A valid state driver's license is required satisfactory driving record. Must have ability to drive company vehicle and read and interpret road maps.
Work Tours: 7 days a week, 7:30am - 7:30pm. Shifts vary based on seniority. Must be able to work overtime based on the needs of the business.
- Associates/Bachelor’s degree and/or equivalent work experience is preferred
- 1+ years installing Cable TV, Data, Internet, and/or Satellite TV.
- 1+ years Fiber/Copper I&M Telecom Experience
- Customer service experience within the last 3 years
*Must pass all critical training/skills which includes but not limited to Pole Climbing and Fios Training
**Required training may require extended, over-night travel
Verizon Job Fit Test B
Field Operations Assessment
Test Preview Test Previews
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Verizon is one of the largest communication technology companies in the world.