Firewall Security Sr Analyst (Day Shift) - Secureworks - Atlanta, GA, Providence, RI, or Lisle, IL
Atlanta , Georgia
October 05, 2017

**Firewall Security Sr. Analyst - SecureWorks** **Device Management Team** SecureWorks is a global leader in providing intelligence-driven information security solutions. We play an important role, as no organization in the world is immune from cyber-attacks and the nature of the attack is changing every day. Internet security is a problem that will never be solved. Unlike point products that address a specific technology issue, we attack the problem holistically by analyzing threat actor tactics, techniques and procedures, and develop solutions using best-of-breed technologies to protect our clients. We are one of the best in the world at understanding the threat. In short, we give our clients an early warning capability. SecureWorks was founded in 1999 and headquartered in Atlanta, Ga., with offices in all the major security markets around the globe. We have more than 2,000 team members, and partner with more than 4,200 clients in 59 countries to keep the bad guys out of their networks. We’ve been consistently recognized by industry analysts, readers’ polls and as a leader in the Gartner Magic Quadrant for managed security services, worldwide. **Role Overview** The Security Senior Analyst role is an opportunity to use the latest network security technologies for a global, very large enterprise client, while providing excellent career growth opportunities. This is a critical role in our 24x7 Cyber Security Operations Center, with direct impact on our client relationships and company success: triaging incidents, answering inbound phone calls, addressing customer emails, and providing support for neighboring teams within SecureWorks’ Cyber Security Operations. Responsibilities include but are not limited to assisting customers with issue resolution, updating customer records within a CRM ticketing system (Remedy), and performing required technical tasks related to the management and monitoring of the customer’s services. **Role Responsibilities** -Make basic network security device configuration changes including Check Point, Juniper and other enterprise class firewall access moves, adds and changes (MAC), and work with customers to troubleshoot network and security related issues -Address and respond to inbound phone and electronic requests for technical assistance with SecureWorks services and products, within our service level agreement timeframes -Manage all customer situations in a professional and courteous business manner with an emphasis on excellence and very high levels of customer satisfaction. Assess and escalate to next level as needed -Generate and update technical documentation -Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management **Shift** -Hours: Days shift, 8:00a.m. to 4:30p.m. (Eastern time) -Work week: Tuesday through Saturday As a managed security provider, SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned. **Role Requirements** 2 to 3 years of relevant experience and also may consider equivalent combination of relevant education and experience. Experience to include: -Linux/UNIX experience *working directly from the command line* (ideally network administration) -Hands-on maintenance of enterprise class internet firewalls -Network administration experience, and thorough understanding of networking, protocols, routing principles and the OSI model -Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues -Highly professional, friendly and effective written and verbal communication skills excellent client support and team relationships, with strong attention to detail **Preferences** -Security and Product certifications are highly preferred (CCNA, CCNA-Security, CCNP, Security+, Linux+, JNCIA, JNCIS, SANS, GIAC GCIA and GCIH etc.) -Experience with creating and maintaining process and procedure documentation -Familiarity with basic scripting/programming such as: PERL, BASH, MySQL -Computer Science, networking or related degree **Location** Onsite at one of our U.S. Security Operations Centers / Cyber Threat Operations Centers: -Atlanta, GA -Lisle, IL or -Providence, RI **SecureWorks** is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. **SecureWorks** encourages applicants of all ages. **Organization:** _Security Solutions_ **Title:** _Firewall Security Sr Analyst (Day Shift) - Secureworks - Atlanta, GA, Providence, RI, or Lisle, IL_ **Location:** _North America-US-GA-Atlanta_ **Other Locations:** _North America-US-RI-Providence, North America-US-IL-Lisle_ **Requisition ID:** _17000MB4_

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