SecureWorks is a global leader in providing intelligence-driven information security solutions. We play an important role, as no organization in the world is immune from cyber-attacks and the nature of the attack is changing every day. Internet security is a problem that will never be solved. Unlike point products that address a specific technology issue, we attack the problem holistically by analyzing threat actor tactics, techniques and procedures, and develop solutions using best-of-breed technologies to protect our clients. We are one of the best in the world at understanding the threat.
In short, we give our clients an early warning capability. SecureWorks was founded in 1999 and headquartered in Atlanta, Ga., with offices in all the major security markets around the globe. We have more than 2,000 team members, and partner with more than 4,200 clients in 59 countries to keep the bad guys out of their networks. We’ve been consistently recognized by industry analysts, readers’ polls and as a leader in the Gartner Magic Quadrant for managed security services, worldwide.
The Security Senior Analyst role is an opportunity to use the latest network security technologies for a global, very large enterprise client, while providing excellent career growth opportunities.
This is a critical role in our 24x7 Cyber Threat Security Operations Center, with direct impact on our client relationships and company success: triaging incidents, answering inbound phone calls, addressing customer emails, and providing support for neighboring teams within Dell SecureWorks’ Cyber Security Operations. Responsibilities include but are not limited to assisting customers with issue resolution, updating customer records within a CRM ticketing system (Remedy), and performing required technical tasks related to the management and monitoring of the customer’s services.
- Make basic network security device configuration changes including Check Point, Juniper and other enterprise class firewall access moves, adds and changes (MAC), and work with customers to troubleshoot network and security related issues
- Address and respond to inbound phone and electronic requests for technical assistance with Dell SecureWorks services and products, within our service level agreement timeframes
- Manage all customer situations in a professional and courteous business manner with an emphasis on excellence and very high levels of customer satisfaction. Assess and escalate to next level as needed
- Generate and update technical documentation
- Manage, participate in, or directly work on any additional projects, assignments,or initiatives assigned by management
-Hours: Evening shift, 4:00pm to 12:30am, Eastern time
-Work week: Tuesday through Saturday
As a managed security provider, SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned.
2 to 3 years of relevant experience (Linux system administration, network administration, hands-on maintenance of enterprise class internet firewalls, and providing outstanding customer service); or may consider equivalent combination of relevant education and experience.
Experience to include:
-Experience in Linux or UNIX working directly from the command line
-Thorough understanding of networking, protocols, routing principles and the OSI model
-Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues
-Highly professional, friendly and effective written and verbal communication skills to maintain excellent levels of client satisfaction, with strong attention to detail
-Security and Product certifications are highly preferred (CCNA, CCNA-Security, CCNP, Security , Linux , JNCIA, JNCIS, SANS, GIAC GCIA and GCIH etc.)
-Experience with creating and maintaining process and procedure documentation
-Familiarity with basic scripting/programming such as: PERL, BASH, MySQL
-Computer Science, networking or related degree
Onsite at one of our U.S. Security Operations Centers / Cyber Threat Operations Centers: Atlanta GA, Lisle IL, or Providence RI.
SecureWorks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
SecureWorks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at SecureWorks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SecureWorks will not tolerate discrimination or harassment based on any of these characteristics. SecureWorks encourages applicants of all ages.
**Job:** **Network Security - Infrastructure Design and Management*
**Organization:** **Security Solutions*
**Title:** *Firewall Security Sr. Analyst (Evening Shift, Device Management Team) - SecureWorks*
**Requisition ID:** *16000H2J*
**Other Locations:** *North America-US-RI-Providence, North America-US-IL-Lisle*