My Client is seeking a Five9 Platform Engineer
, the ideal candidate must have at least 7+ years of progressive experience working in Information Technology with a primary focus on cloud Telephony / call center. They should be highly motivated and possess excellent problem-solving, communication, and interpersonal skill.
- Provide business with configuration advice, training, and problem resolution for Five9's call center platform.
- Design and configure Five9's platform based on unique business requirements.
- Troubleshoot software solutions in a wide array of configurations and environments.
- Provide customized training to ensure business has a thorough understanding of these Five9 platform capabilities.
- Manage all day-to-day operational and tactical aspects of Five9 platform and related projects.
- Collaborate on business process changes and or enhancements as it related to functionality and support of Five9 platform.
- Articulate the value add to business through product roadmap and provide tangible cost benefit analysis for enhancements. Effectively communicate plans, progress and status to both internal technology teams and business stakeholders.
- Continually seek opportunities to increase business satisfaction and build synergies with business lines.
If you're interested in discussing this opportunity further, please email Renee Ali at email@example.com
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