Food Service Coordinator
Orlando , Florida
November 22, 2016
The Foodservice Coordinator (FSC) is responsible for supporting the Foodservice Sales Representatives, Managers and Directors. FSCs core work will primarily lay in one of the core four functions below, but could include customer service requests and other service areas identified. The FSC will work with location teams, support teams, sales and the customer to identify, prevent, and communicate resolution on customer issues. This role will rely heavily on communication skills both verbal and written to ensure complete understanding and resolution of customer needs.


Basic Qualifications:
  • High school or GED required
  • 2 years of previous sales, logistics or customer service / sales experience
  • Strong communication (verbal / written)
  • Problem solving skills
  • Intermediate Excel knowledge (formatting, data input, locating information)
    • Finance role prefers strong Excel skills
  • High attention to detail and excellent organization
  • Ability to manage multiple tasks, prioritize well
  • Ability to adapt to change
  • Ability to works independently and with team members to resolve customer issues
Preferred Qualifications
  • Technical Knowledge iPRO, CRM
  • Intermediate (CMB, HHC, DEAL, TPM, ERT, CETs, etc) or training ability
  • Experience in FS Sales as well as support functions preferred (MEM, Control & Compliance, A/R, Finance)
  • Administer qualifying entries of equipment installs, pickups, moves and service calls, etc
  • Track repair coordination including merchandising of equipment (glides / slides & label changes) to completion, etc
  • Partner with customer and Foodservice sales teams on underperforming assets, including data entry and actions on Non Buying Dashboard
  • Coordinate all level approval on equipment write-offs including maintaining and delivering all required documentation, etc
  • Research & review non buying customers and underperforming assets, partnering with the field and customer on a resolution, etc
  • Communicate with all other FSC coordinator functions to resolve customer issues as needed

Relocation Eligible

Not Eligible for Relocation

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