Senior Food Service Manager - Retail - Durham, NC

  • Company: Aramark
  • Location: Durham, North Carolina
  • Posted: September 27, 2017
  • Reference ID: 138583
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World's Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter .

Aramark Healthcare is seeking candidates for a Senior Food Service Manager of Retail position at a large hospital in Durham, NC. This is a management position, responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared food from a menu.

Essential Functions:
  • Leadership: Leverage Aramark's coaching model to engage and develop team members to their fullest potential. Reward and recognize employees. Ensure individual and team performance meets objectives and client expectations. Plan and lead daily team briefings. Ensure safety and sanitation standards in all operations.
  • Client Relationship: Maintain effective client and customer rapport for mutually beneficial business relationships. Identify client needs and communicate operational progress. Demonstrate excellent customer service using Aramark's standard service model.
  • Financial Performance: Ensure the completion and maintenance of P&L statements. Deliver client and company financial targets. Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.
  • Productivity: Create value through efficient operations, appropriate cost controls, and profit management. Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives. Ensure entire team is trained and able to execute. Supervise team regarding production, quality and control.
  • Compliance: Maintain a safe and healthy environment for clients, customers and employees. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour.
Additional Responsibilities:
  • Managed multiple high volume Front of House (Cafeteria, coffee kiosks, national brands) dining operations.
  • Develop and implement retail services plan to improve service, quality and profitability of service areas.
  • Maintain effective working relationships with other departments to provide a unified retail experience for customers.
  • Manages marketing, merchandising, cash handling and reporting procedures.
  • Manages other managers, supervisors and hourly staff.
  • Rolls out new programs and processes.

  • Requires at least 1 year of experience in management role
  • Bachelor's degree or equivalent experience
  • Retail food service management experience preferred specifically with national brands.
  • Experience managing other managers and supervisors is required.
  • Strong computer skills with Microsoft Office programs is required.
  • Knowledge of adhering to brand standards is a plus.

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