Adecco Group, a world leader with the recruitment of office professionals is currently recruiting for Customer Service/Call Center/ Fraud Analyst Representatives in Newark, DE with our client, a leader in the financial/banking industry. This Call Center/Customer Service/Fraud Analyst II role will be first level of support that reviews customer credit card accounts for the prevention and detection of possible fraud. Pay Rate: $18.00-$20.00 per hour based on experience $18/hour for just Call Center Customer Service experience $20/hour for prior Fraud Analyst experience Hours: Tues-Sat 12:30PM to 9:00PM (Training will be Mon-Fri 8am to 5pm for 4 weeks) Job Description: Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound credit card calls and take appropriate action based on transaction characteristics of greater complexity. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to client. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Requirements: You must have at least 1 year Call Center/Customer Service experience Previous Banking Experience Desired Proficient with computers and Microsoft Office Dependable with excellent attendance record Flexibility to work overtime or schedule changes as needs arise Critical thinking and good sound judgment Self-motivated and goal oriented Must take a Customer Service/Call Center assessment and score 80% or higher How to Apply: To be considered for this position, you must use the "apply now" button to submit your resume. Or email firstname.lastname@example.org directly for further consideration. Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the "apply now" button included within to be considered. The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Equal Opportunity Employer Minorities/Women/Veterans/Disabled
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