Fraud Analytics Director - Firmwide Operations
Baltimore , Maryland
April 18, 2017
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

Firmwide Operations includes Fraud Operations, Shared Services and Banking Operations (SSBO), Operations Risk and Control, Global Project Group and Metrics, Branch Operations, and Divisional Management. Fraud Operations is a global organization responsible for assessing, mitigating, and preventing fraudulent activities across multiple product lines and services in order to protect the firm and its clients.

In an effort to protect our clients' assets, provide a safe and secure banking environment, and to minimize financial losses to the Firm from systematic security risk, the Fraud Operations Team is tasked with monitoring and analyzing client activities in order to detect and curtail fraud. The Fraud Operations Team's primary responsibility is the identification, mitigation and incident management of potential fraudulent banking transactions detected by a suite of detection tools and the expeditious investigation and resolution of client initiated fraud claims. The team is expanding and requires a Fraud Analytics lead that will assist in the development and execution of various fraud metrics to drive fraud loss reduction while ensuring our client's receive a world-class experience while limiting any disruption to the client's activity.

- Query and mine large data sets to discover transaction patterns, examine financial data and filter for targeted information using traditional as well as predictive/advanced analytic methodologies to proactively identify fraud trends
- Preparation of various daily, weekly, monthly and ad hoc reports utilized to drive decisions and measure success
- Regularly assess strategy performance including false positive rates and recommend revisions to balance fraud loss vs client disruption
- Identify emerging fraud trends and recommend appropriate mitigation strategies
- Ability to clearly communicate change recommendations based on data-driven analysis
- Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties
- Forge relationships across divisions, including Information Technology, Legal & Compliance, Operations, Credit, and Finance to assist in the implementation of fraud remediation initiatives

Skills Required:
- Experience in financial crime detection or prevention
- Extensive experience solving analytical problems using quantitative approach
- Comfort manipulating and analyzing complex, high-volume, high-dimensionality data from varying sources
- Ability to communicate complex quantitative analysis results in a clear, precise, and actionable manner
- Strong project management and organization skills with the ability to multitask and prioritize; ability to work under pressure and to tight deadlines;
- Excellent communication skills, both verbal and written; ability to produce concise and effective presentations
- Ability to work in a small team environment, building and maintain a network of contacts and coordinating with a large number of stakeholders

A little about us:
Since its founding in 1935, Morgan Stanley and its people have helped redefine the meaning of financial services.

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