Job Description Branch ID:5100
This is a full-time permanent position with a top tier financial firm in Wilton, Maine.
The client is looking to fill evening schedules from approximately 3:30pm - 12:00am. This will be a Tueasday - Saturday work schedule.
Training will take place Monday - Friday from 8am-430pm.
Interviews will be held this week!!
Fraud Operations is responsible for protecting customer's identity and protecting the bank from fraudulent activity on accounts. Fraud Operations consists of; Fraud Detection, Fraud Investigations and Deposit Fraud. We utilize a variety of methods to identify fraud and recover losses including: robust fraud monitoring strategies, and Visa, AMEX and MasterCard association rules for merchant chargebacks. Our team is structured as described below:
Fraud Detection: responsible for reviewing customer accounts that demonstrate potentially suspicious activity from a variety of reporting generated transactional alerts. Fraud Detection also reviews suspicious applications to verify information and protect victims from identity theft and application fraud. Fraud Detection also takes inbound phone calls from customers and/or operational departments within company to assist customers while also meeting established Service Level agreements.
Fraud Investigations: responsible for investigating reported fraudulent activity on a customer's account, ensuring the customer is not held liable for fraudulent activity and that all appropriate actions are taken to recovery and minimize Fraud losses. Investigations will contact customers and merchants to complete a reasonable investigation of a claim. In addition, Fraud Investigations will also work with Law Enforcement to pursue additional recoveries through appropriate legal processes
Deposits Fraud: responsible for protecting customers from potential deposit fraud by reviewing transactional activity as well as changes made to account settings.
Thoroughly review accounts to determine the potential for fraudulent activity
Thoroughly reviews credit applications to determine applicant and data validity
Handles incoming calls with professionalism
Places outbound calls as a source of comparison to account indicators
Completes audit documentation
Serves as a company ambassador and makes sound judgment calls on behalf of Company
Works assigned tasks and projects as assigned
Job Requirements Experience working as a Customer Service Representative for a financial firm would be a big plus!
To apply, please send your resume to email@example.com
A little about us:
Staffmark’s mission is simple—to help you achieve your goals. We want to be your job search partner.