Researches and analyzes account activity using various resources and tools to detect potential fraud activity and take the appropriate action. Identifies potential fraud trends and communicates to team and management. Contacts customers and vendors to verify legitimate transactions/information. Maintains customer follow-up with in timeframes. Receives inbound calls regarding fraud and dispute related issues. May assist in ongoing production and workflow improvement efforts and participate in small projects
Must be dependable in working and contributing to a team environment; however, this position/schedule requires multiple hours working alone so it’s important to be self-driven, trustworthy and motivated to mitigate risk, financial loss and customer impact.
Sunday 10:30am- 7:00pm
Monday 10:30am- 7:00pm
Thursday 10:30am- 7:00pm
Friday 10:30am- 7:00pm
Saturday 10:30am- 7:00pmRequired Qualifications
Other Desired Qualifications
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.