Fraud Investigation Intake Coordinator
Location:
Glen Allen , Virginia
Posted:
February 08, 2017
Reference:
R6600
Knolls 4 (12021), United States of America, Glen Allen, Virginia

Fraud Investigation Intake Coordinator

At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers. 

Capital One has celebrated milestones, including: 

- Top-10 bank by deposits 
- 148 on the Fortune 500 
- 1,000 bank branches 
- 2,200 ATM locations 
- More than 31,500 associates globally 
- 50 million customer accounts 

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped change our industry for the better. 

If you’d like to reach more than 50 million customers with your ideas, then Capital One just might be the right move. We’re the world’s first bank where it’s OK to color outside the lines. We disrupted what’s “normal” 25 years ago and we haven’t looked back since. 

Summary:

Highly-specialized customer contact role that focuses on delivering the best possible customer experience through the process of identifying and preventing fraud.  Associates are incredibly empowered and consistently asked to exercise skilled judgment and quick decision making. 

Responsibilities:

-Verify true customers and the activity on their account

-Identify fraudsters that are impersonating true customers

-Interview victims of fraud to gather all of the necessary facts for a fraud case

-Work with branch associates that refer fraud situations

-Thoroughly create fraud cases that are ready for an investigator to work immediately

-Complete low/zero dollar fraud case investigations

-Provide expert-level support to Customer Service, Sales and other areas of the bank that need to interact with Customer Security.

Basic Qualifications: 
-High School Diploma, GED, equivalent certification, or Military Experience

-Proficient in Microsoft Office

-1 year of experience in a Customer Service role

Preferred Qualifications:

- Bachelor’s degree in Criminal Justice 

- 1 year of fraud experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


A little about us:
Headquartered in McLean, Virginia, Capital One® offers a broad array of financial products and services to consumers.

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