Fraud Investigator I

  • Company: Capital One
  • Location: Wilmington, Delaware
  • Posted: February 02, 2017
  • Reference ID: R18760
Oliver Evans (18222), United States of America, Wilmington, Delaware

Fraud Investigator I

At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers. 

Capital One has celebrated milestones, including: 
- Top-10 bank by deposits 
- 148 on the Fortune 500 
- 1,000 bank branches 
- 2,200 ATM locations 
- More than 31,500 associates globally 
- 50 million customer accounts 

The Deposit Fraud Investigator I is responsible for performing various duties required for the daily control and processing of deposit fraud investigations. The ideal candidate is detail-oriented and curious, and will leverage research to mitigate fraud losses. In addition, the Deposit Fraud Investigator I will also need to identify and analyze fraud trends and recommend new rules to prevent additional losses. 

* Investigate accounts to detect and mitigate losses both external and internal
* Analyze statistical data on accounts 
* Understand and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions
* Respond promptly and professionally to internal and external customers regarding resolution of issues
* Exercise exceptional communication skills in an effort to optimize each contact with customers and external vendors/banks
* Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity
* Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
* Utilize professionalism in handling confidential and proprietary customer and employee data 
* Participate in special projects as needed
* Undertake other projects/duties as assigned by Management

-High School Diploma, GED, equivalent certification, or military experience 
-1 year of experience in Financial Services or at least 1 year of experience in the Insurance industry or at least 1 year of experience in Law Enforcement
-1 year of Fraud experience
- Proficient in Microsoft Office

-Bachelor's Degree in Business or Criminal Justice 
-1 year experience using SQL to manipulate large volumes of data
-2 years of fraud experience specifically related to deposit fraud (analysis, investigations, or risk management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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