Fraud Operations Alert Monitoring Associate - Firmwide Operations
Baltimore , Maryland
December 12, 2017
Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture
Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

Firmwide Operations includes Fraud Operations, Shared Services and Banking Operations (SSBO), Operations Risk and Control, Global Project Group and Metrics, Branch Operations, and Divisional Management. Fraud Operations is a global organization responsible for assessing, mitigating, and preventing fraudulent activities across multiple product lines and services in order to protect the firm and its clients.

In an effort to protect our clients' assets, provide a safe and secure banking environment, and to minimize financial losses to the Firm from systematic security risk, the Fraud Operations Team is tasked with monitoring and analyzing client activities in order to detect and curtail fraud. The Fraud Operations Team's primary responsibilities are the identification, mitigation, and incident management of potential fraudulent banking transactions detected by a suite of detection tools, and the expeditious investigation and resolution of client initiated fraud claims. The Fraud Operations team is seeking an analyst/associate to support our alert vetting and analysis teams.

The successful candidate will work closely with Fraud Operations groups as well as other stakeholders across the Firm. The role requires the candidate to have an understanding of system architecture principles, project management fundamentals, and process analysis and design best practices. The successful candidate must also be able to analyze the commercial impact of business decisions.

Primary Responsibilities
The successful candidate will be responsible for:
- Review and analyze monetary and non-monetary transactions to determine if fraud or misrepresentation exist
- Action incidents alerted by a suite of detection tools and take all necessary steps to mitigate fraud and information security risk
- Coordinates and assists on proposed decisions and action to be taken as a result of any fraud investigation
- Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties
- Input and maintain findings in departmental database for data mining and identification of trends and patterns
- Complete Suspicious Activity Report (SAR) accurately and timely to file with Financial Crimes Enforcement Network (FinCEN) in accordance with banking regulation and internal policy and procedures
- Provide support to the disbursement team and the wider Incident Management team as required
- Adheres to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations

Skills required (essential)
- Strong quantitative and qualitative analytical skills and a creative and flexible approach to problem solving
- Superior analytical, critical thinking and decision-making skills.
- Excellent written and verbal communication skills
- Detail oriented with the ability and desire to work in a team environments
- Experience with Issue tracking/resolution and Risk Management Analysis
- Ability to deal with ambiguity and define approaches to bring un-focused issues to resolution
- Strong communication and influencing skills
- Strong sense of ownership and accountability for work
- Excellent problem solving skills
- Self-starter, ability to work with limited supervision
- Bachelor's Degree

Skills desired
- Experience in financial crime detection or prevention
- Knowledge of institutional business lines and processes
- Understanding of financial services industry products and processes
- Understanding of fraud and security issues within the banking and finance industry
- The candidate must also be proficient working with Excel, Access, Business Objects and PowerPoint

A little about us:
Since its founding in 1935, Morgan Stanley and its people have helped redefine the meaning of financial services.

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