Fraud Operations Analyst
Wilton , Maine
November 18, 2017
Job Description Branch ID:5100

Fraud Operations is responsible for protecting customer's identity and protecting the bank from fraudulent activity on accounts. Fraud Operations consists of; Fraud Detection, Fraud Investigations and Deposit Fraud. We utilize a variety of methods to identify fraud and recover losses including: robust fraud monitoring strategies, and Visa, AMEX and MasterCard association rules for merchant chargebacks. Our team is structured as described below:

Key Accountabilities

� Thoroughly review accounts to determine the potential for fraudulent activity

� Thoroughly reviews credit applications to determine applicant and data validity

� Handles incoming calls with professionalism

� Places outbound calls as a source of comparison to account indicators

� Completes audit documentation

� Escalates accounts to supervisory team as necessary

� Maintains professional verbal and written communication standards

� Serves as a Client ambassador and makes sound judgment calls on behalf of Company

� Works assigned tasks and projects as assigned

� Ability to follow established protocol and procedures

� Ability to professionally represent Client

� Other duties as assigned

Basic Qualifications/Skills:

  • 1 years of experience in Customer Service Environment

  • High School Diploma or GED

  • Preferred Qualifications/Skills:

  • College Degree

  • Previous Fraud Experience

  • Experience in a Call-Center Environment

  • Proven ability to work independently

  • Strong Computer skills

  • Strong analytical skills

  • Strong Phone Skills

  • Excellent written and verbal communications skills.

  • Strong organization and work prioritization skills

  • Able to work with others in a fast-paced, team environment and to interact effectively with all levels of management.

  • #LI-RC1

    Job Requirements �1 years of experience in Customer Service Environment

    �High School Diploma or GED

    To apply, please send your resume to

    A little about us:
    Staffmark’s mission is simple—to help you achieve your goals. We want to be your job search partner.

    Know someone who would be interested in this job? Share it with your network.