Fraud Specialist I
Sunnyvale , California
November 23, 2016
Position Description

Position Purpose:

We help our clients solve complex business challenges. Whether you want to grow deposits, attract and retain customers, fight fraud or meet regulatory compliances, Fiserv provides the expertise, tools and guidance to help you solve problems and meet business demands.

Business Description:

Fiserv delivers technology solutions in five areas of competence:

  • Payments: Solutions to optimize all aspects of payments, creating efficiency and driving growth
  • Processing Services: Solutions for managing account-based transactions reliably and securely
  • Risk & Compliance: Solutions to prevent and mitigate risk
  • Customer & Channel Management: Solutions to attract, retain and grow customer relationships
  • Insights & Optimization: Solutions that transform data into actionable business insights

Essential Job Responsibilities:  

The Fraud Monitoring Specialist plays a key role in loss prevention and fraud monitoring services provided to our clients.

Responsibilities include making outbound phone calls to Business Partners and other Financial Institutions regarding account name verification and suspicious activity. Based on the function of this role, the Fraud Monitoring Specialist will also work closely with other departments, including ACH Operations and Customer Support Services. Analyze& review multiple accounts on a daily basis and take appropriate action to protect the customer’s account. Performs other duties as required

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:


Possess a Bachelor’s Degree from an accredited University or have the equivalent work experience


  • none

    Job Related Experience:

  • Candidate should ideally possess 1-2 years of experience in financial service industry or similar environment, specifically in Customer Service or Operations.
  • Prior experience in call center environments, specifically in a financial institution, a plus.
  • Candidate must possess excellent time management and multi-tasking skills in order to perform a high volume of outbound calls on a daily basis.
  • The successful candidate will be enthusiastic, dependable, team-oriented, and able to work with minimal supervision

    Additional Skills/Knowledge:

  • Possess excellent written and oral communications skills
  • Proficient in MS Office Applications

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