Fraud Specialist
Location:
Saint Cloud , Minnesota
Posted:
February 08, 2017
Reference:
R13286
Thomas Edison South (74051), United States of America, St Cloud, Minnesota

Fraud Specialist

Summary:

Highly-specialized customer contact role that focuses on delivering the best possible customer experience through the process of identifying and preventing fraud.  Associates are incredibly empowered and consistently asked to exercise skilled judgment and quick decision making. 

Responsibilities:

  • Verify true customers and the activity on their account
  • Identify fraudsters that are impersonating true customers
  • Interview victims of fraud to gather all of the necessary facts for a fraud case
  • Work with branch associates that refer fraud situations
  • Thoroughly create fraud cases that are ready for an investigator to work immediately
  • Complete low/zero dollar fraud case investigations
  • Provide expert-level support to Customer Service, Sales and other areas of the bank that need to interact with Customer Security

Basic Qualifications 
-High School Diploma, GED, equivalentcertification, orMilitary Experience
-Proficient in Microsoft Office


Preferred Qualifications

- Bachelor’s degree in Criminal Justice 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 


A little about us:
Headquartered in McLean, Virginia, Capital One® offers a broad array of financial products and services to consumers.

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