Fraud Specialist / Call Center
Adecco Group, a world leader in the recruitment of office, financial and banking professionals is hiring for a Fraud Specialist in Cincinnati, OH.
This opportunity is working with one of our premier clients.
Apply Now if you meet the qualifications listed below!
Position: Fraud Specialist (2nd shift)
Location: Cincinnati, OH - 45249
Length: 2 Months
Pay Rate: $13.47 per hour
Shift: Multiple shifts available (must be flexible to work listed shifts)
-11:30am - 10pm (Tues/Thurs/Fri OFF)
-12:30pm - 11pm (Tues/Thurs/Fri OFF)
-12:30pm - 11pm (Tues/Thurs/Fri OFF)
-2:30pm - 11pm (Tues/Weds OFF)
-3:30pm - Midnight (Mon/Sun OFF)
Fraud Specialist Job Description:
Associate Fraud Specialists aid in the prevention of Debit or Credit card fraud losses for over 1,000 Financial Institutions.
-Specialists will field inbound calls to finalize cases of suspected fraudulent activity.
-After brief questioning the Specialists may permanently block a card to mitigate additional fraudulent activity or remove a block to facilitate legitimate spending at the point of sale.
-This interaction is often the first interaction in a sequence and is critical in the overall resolution of the situation.
-An Associate Fraud Specialist's main priority is to service cardholders via inbound and outbound phone calls in relation to possible fraudulent activity on their Debit card.
-Associates must utilize soft skills, be empathetic, ask clarifying questions and provide accurate information.
-Associates may permanently block a card to mitigate additional fraudulent activity or remove a block to facilitate legitimate spending at the point of sale.
-Either scenario requires strict adherence to procedures in order to ensure a positive customer experience
Duties and Responsibilities:
-Verify legitimacy of transactions through phone with cardholders and financial institution representatives.
-Respond to incoming phone inquiries for information from department's 800 line.
-Processes outbound and inbound calls pertaining to potential fraudulent activity on accounts
-Complete case sheets for financial institutions to report actions taken on suspect accounts.
-Maintain up to date knowledge of procedures and policies pertaining to Inbound Fraud Scripts.
-Provide courteous and professional service to customers, even in potentially escalating situations, representing company in the most positive manner.
Fraud Specialist Candidate Requirements:
-Must have a High school diploma or equivalent
- Must have previous call center experience
-Previous fraud experience is a plus
-Must have strong verbal and written communication skills
-Must have excellent attention to detail
-Must be able to work in a fast paced environment
-Must have working knowledge of Microsoft Word, Excel and Outlook
Adecco offers a competitive benefit package.
Apply Now www.adeccousa.com if you are interested in this Fraud Specialist in Cincinnati, OH.
DO NOT DELAY!
Please apply at www.adeccousa.com.
If you have any questions, you may email Benjamin.firstname.lastname@example.org.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.
Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume.