Freight Claims Specialist

  • Company: PepsiCo
  • Posted: January 19, 2017
  • Reference ID: 111279BR
Job Summary:
  • Actively manages the freight claim handling process for assigned workload in compliance with Sarbanes-Oxley Act (SOX) requirements, DOT regulations, transportation contracts, and related company customer consideration practices.

Primary Activities and Responsibilities:
  • Evaluates claims for reasonableness, necessary action, liability, and compliance with federal regulations, operating tariffs, contract provisions, claims policies, and standard claim practices and procedures.
  • Investigate assigned claims under carrier liability rules, DOT regulations, freight claim rules, and contracts.
  • Thoroughly examine all claim documents for accuracy and in an investigative manner to be able to determine the likely faulty party and cause of loss.
  • Gather and analyze all facts to determine a fair settlement (whether declined or payable).
  • Process claim review and settlements in MyEzClaim system and upload all supporting documentation for review and a final approval.
  • Provide updates and supporting documentation to validate claim resolution decisions.
  • Prompt review and resolution of all claim disputes and reconsideration.
  • Responsible for facilitating the finance process from creation to final collection.
  • Offer solutions and options that can be presented to the correct parties to solve problem shipments in a manner that protects the interest of PepsiCo, our customers and the carrier.
  • Follow up diligently on all outstanding claims, and send client updates on a weekly basis.
  • Having direct interaction with customers who are in a distressed state because of damaged/missing/defective product as well as carriers who may be in distress about being held liable for damages.
  • Communicating directly with carriers/customers, shippers/receivers and/or investigators.
  • File fright claims the same day damages are reported.
  • Manage Master Claims report.
  • Monitor the shared claims email address
  • Manage working in multiple email addresses
  • Negotiate partial recovery on freight claims when applicable.
  • Help the PLCI team with miscellaneous tasks when the claims workload allows.
  • Miscellaneous activities and responsibilities as assigned by manager.


Minimum Qualifications:
  • Bachelor's degree from an accredited institution required in Business/Strategic Management, Sales/Account Management, Marketing, Accounting, Finance, Transportation, Logistics, Supply Chain, Operations or related major field of study
  • 1 or more years of work experience required
Preferred Qualifications:
  • Bachelor's degree from an accredited institution in Business/Strategic Management, Sales/Account Management, Marketing, Accounting, Finance, Transportation, Logistics, Supply Chain, Operations or related major field of study
  • 3 or more years of experience in managing claims or investigative work
  • Customer Service: 1 year
  • Claims Processing: 1 year
Knowledge and Skills:
  • Strong technical and process improvement skills
  • Knowledge of liability provisions of transportation contracts and related coverage laws
  • Knowledge of freight liability
  • Oracle - Oracle web based fluency and BOBJ reports
  • Legacy system knowledge
  • Advanced level of investigation techniques and familiarity with liability provisions and related coverage laws.
  • Ability to maintain daily/weekly production quota levels with a high degree of accuracy
  • Work under pressure and maintain composure while handling multiple responsibilities.
  • Strong sense of urgency, attention to detail and ability to meet short deadlines.
  • Excellent verbal and written communication, negotiation, and presentation skills
  • Ability to provide excellent customer service.
  • Basic knowledge of Microsoft Office Suite.
  • Time management/prioritization
  • Punctuality
  • Demonstrated ability to work independently and as part of a team.

  • The CSX Competency Framework is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following competencies: analyze issues and make effective decisions, advance the business, engage, coach, and build a diverse workforce, build partnerships, improve service quality and processes, execute effectively, demonstrate personal leadership, and demonstrate functional and technical agility.

Job Requirements:
  • Work hours may vary in length and schedule (may include a non-standard work week)

Relocation Eligible

Not Eligible for Relocation

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