Front Desk Worker - Glacier Bay - Lodge
Anchorage , Alaska
September 11, 2017
Overview: About Aramark
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World's Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter .

Description: Position Summary:
As a valuable member of our team it will be your responsibility to: assists the management in overseeing the day to day operations of the front desk, including coordinating transportation of guests to and from the lodge; helps ensure guests are efficiently guided through the check-in and check-out process; helps ensure front desk team is performing night audit duties; ensures self and team increases sales through up-selling/suggestive selling rooms and tours; ensures paperwork and cash management are done accurately; participates in guest recovery as needed; maintains an accurate inventory of rooms and keys; maintains an accurate boat passenger count; maintains accurate inventory of other items needed by department; communicates with other departments and vendors to better the overall guest experience; aids in the training and development of team members; and seeks out guest feedback being sure to report findings to the leadership team.

As a team member you will be expected to follow all Aramark, National Park Service, and Glacier Bay Lodge policies and procedures pertaining to health, safety, and environmental practices, while demonstrating integrate and respect for all parties involved.

Essential Functions:
  • Greet all guests upon arrival at the Front Desk
  • Check guests in and out
  • Program keys and make key packets
  • Confirm reservations for rooms, tours and activities
  • Sell and make reservations for rooms, tours and activities
  • Handle cash, traveler's checks and credit cards in a safe and accurate manner
  • Must be proficient in counting money, providing guests with change whenever needed
  • When required must provide designated employees with working banks, taking care of all currency needs for the day
  • Must ensure daily sales from each department go into the safe, so that they can be safely taken to the accounting department
  • Hand out safety deposit boxes to guests
  • Log wakeup calls and communicate messages to guests
  • Ensure a clean and pleasant atmosphere at Front desk and lobby areas at all times
  • Ensure maintenance, walk-ins and upgrade logs are completed
  • Run correct occupancy and emergency reports
  • Effectively communicate with guests, employees, tour directors and vendors to ensure all guests receive prompt and courteous service
  • Take charge when upper management is unavailable and unforeseen complications (bad weather, cancellations, etc. arise)
  • Maintain positive attitude in high stress situations
  • Go the extra mile and follow through to ensure guest satisfaction
  • Must be able to work with diverse populations in a supportive and positive manner
  • Diplomatically handle guest complaints - always be polite and maintain a professional manner
  • Effectively interpret and disseminate information in group and individual settings
  • Must have the ability to speak clearly and confidently in front of groups of up to approximately 80 people
  • Expedite tour buses (where applicable)
  • Must be flexible and willing to work a varied schedule
  • Learn and use Springer Miller property management system and Microsoft Office programs
  • Use basic office equipment
  • Prepare for next day arrivals
  • Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
  • Report to work on time and in complete uniform
  • Other duties as assigned
Status and Scope:
  • Reports to Front Desk Manager
  • Position requires a strong customer service focus, strong communication skillsand a positive attitude
  • Must be able to work efficiently - prepared to help wherever needed

Qualifications: Qualifications:
  • Must be fluent in English language both spoken and written
  • Computer literate in MS Office programs; some experience with property management systems preferred
  • Previous hospitality experience preferred
  • Willingness to gain a good understanding of location and surrounding area, becoming fully knowledgeable on all activities and amenities offered
Equipment Used:
Computer, Fax, Calculator, Printer, POS System, Photocopier

Travel Requirements: Little or No Travel (>10%)

Lifting Requirements:
SEDENTARY - Lifting up to 10 pounds maximum and occasionally lifting and/or carrying small items (files, manuals, binders)

Physical Requirements: BENDING OCCASIONAL

A little about us:
At Aramark, we believe that each of our employees can play an important role in creating the great experiences that become lasting memories.

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