FULFILLMENT LEAD / FIELD OPERATIONS LEAD
Posted: December 23, 2016
Reference ID: 1074309785
Adecco is currently assisting a global technology client in their search to fill a Fulfillment Lead role in West Los Angeles, CA. This position is a long-term temporary job opportunity, up to 2 years. The Fulfillment Lead requires a self-starter who can build and lead a team; has experience in production / distribution center operations and/or operations management. We are interested in a person who will help define processes by working in various roles and quickly build and analyze data to improve the current process and create new processes as our production grows. The Fulfillment Lead will manage the day-to-day operations of a team of retail operators, check in with these operations employees and keep the job fun and interesting in creative ways.
Responsibilities for Fulfillment Lead - Field Operations Lead include but are not limited to the following:
-Manages/Trains/Motivates a team of Adecco reps to execute production tasks.
-Manages SLA performance through metrics and develops operational improvements to optimize efficiency.
-Gathers, reviews, and analyzes large sets of data to identify trends and areas of opportunity.
-Works closely with Vendor Managers and Employees; client's Product Management team; Cross Functional Leadership Teams; and -Engineering for ongoing product development.
-Work with cross functional team to troubleshoot non-technical account management issues (payments, feeds, policies).
-Creates, updates, and implements SOPs
-Provide feedback to production team on performance and growth opportunities
-Hours: Must be available 5am-11pm Monday - Sunday. Weekend and Holidays Required!
-Shifts will vary throughout the week and depending on need
-On-call: Production Operators and Merchant Partners will call this lead and they must be able to resolve issues in real-time.
-On-site: Will drive to stores to visit Merchants and Production team
-Other duties as assigned
Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.
Click on Apply Now to be considered for this Fulfillment Lead opportunity in West Los Angeles, CA or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Fulfillment Lead - Field Operations Lead candidates must meet the following requirements for consideration:
-2-4 years in Fulfillment Center / Distribution Center experience
-Experience in Inventory Management, Warehouse,3PL, Procurement, Vendor Management
-Experience in Operations Management
-Motivated and Creative Thinker
-Excellent Customer Service/ Interpersonal/ Communication Skills (written and oral)
-Bachelor's Degree Required
-Minimum of 2 years in a management position
-Technically savvy - able to use and learn a variety of complex programs and technical platforms
-Intermediate - Advanced skills in Microsoft Excel: pivot tables, creating formulas, graphs/data, analysis. Knowledge of Macros is a PLUS
-Able to pass criminal background check, drug test, and DMV check
Fulfillment Lead - Field Operators Lead must possess the following attributes:
-Organized with a high level of attention to detail
-Resourceful; ability to assess situations quickly and identify resolutions
-Proven ability to escalate issues appropriately following company outlined procedures
-Able to understand and utilize the proper communication channels to handle day-to-day issues
-High level of integrity, trust, and reliability
-Able to effectively work in a fast paced, productivity driven environment, with a high level of stress and ambiguity