Full Time Customer Assistance Representative Longview, WA
Location:
Longview , Washington
Posted:
December 13, 2017
Reference:
221262

Equal Opportunity Employer/Disability/Veterans 

 

The Sr. Customer Assistance Representative (Sr. CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to service customers, and act as a rental back-up in a home city branch location. 

 

This position pays $12.00 per hour and offers Full Time hours (approximately 40 per week). The position is available at our Longview, WA  location  Aside from religious observance, candidates must be able to work all of the hours below:

  • Monday 7:15a-6:00p
  • Tuesday 7:15a-1:00p
  • Thursday 7:15a-6:00p
  • Friday 7:15a-6:00p
  • Saturday 8:30a-12:30p

Responsibilities:

  • Take incoming calls: reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Assist to assess condition of rental upon return
  • Process returns, check-ins
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Qualifications:

 

    • Must be at least 18 years old
    • High school diploma or GED equivalent required; some college preferred
    • Requires at least 6 months sales experience 
    • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related event on driving record in the past 5 years (DUI, DWI, failed breath test, diversion agreement or similar)
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • This position pays $12.00 per hour
  • Aside from religious observance, must be able to the following schedule listed below:
    • Monday 7:15a-6:00p
    • Tuesday 7:15a-1:00p
    • Thursday 7:15a-6:00p
    • Friday 7:15a-6:00p
    • Saturday 8:30a-12:30p

A little about us:
Integrity. Responsibility. Team spirit. At Enterprise, we were founded on the same values that defined your military career.

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