Full Time Customer Assistance Representative Sr - Detroit Metro Airport
Location:
Detroit , Michigan
Posted:
October 17, 2017
Reference:
218070

Equal Opportunity Employer/Disability/Veterans

 

 

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction.  The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support at our airport location.


Responsibilities:
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Perform various administrative and basic accounting functions (i.e. research and billing support tasks, accounts receivables, process customer billings)
  • Perform miscellaneous and job-related duties as assigned 


Qualifications:

  • Must be at least 18 years old
  • Must have high school diploma and G.E.D.
  • Must have 6 months of prior customer service/retail experience in a high pace environment
  • Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be available to work the following work hours/shifts:

Sunday: 11am-7:30pm

Monday: 11am-7:30pm

Tuesday: 11am-7:30pm

Thursday: 11am-7:30pm
Friday: 11am-7:30pm

 


A little about us:
Integrity. Responsibility. Team spirit. At Enterprise, we were founded on the same values that defined your military career.

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