Full Time Sr. Customer Assistance Representative
Location:
Denver , Colorado
Posted:
February 20, 2018
Reference:
227474

Equal Opportunity Employer/Disability/Veterans 

 

Are you looking for a career in the ever-growing Colorado travel & tourism industry? Do you want to be part of a company that is consistently ranked #1 for customer service? 

 

We have an exciting opportunity in customer service and sales as a Sr. Customer Assistance Representative with our team at Enterprise Rent-A-Car at Denver International Airport!

 

In this position you will gain knowledge through local training and hands-on experience to provide administrative and rental support at our large DIA airport location. Our fun and friendly team will teach you about all areas of our business to ensure that we are delivering excellent customer service with every single customer.

 

This is a full-time position (40 hours/week) in a team-oriented work environment.

Compensation is $14.00/hour (plus $2.00/hour shift differential increase for any 4+ hours worked between 8pm and 8am) with customer service bonus opportunities monthly.

 

Our employees also enjoy a competitive benefits program (medical, dental, and vision benefits), an employee wellness program, 401K and profit-sharing, participation in a national discount program with numerous preferred partners, and employee-discounted rental cars for you and your family!

 

Location:

24530 E 78th Ave

Denver, CO 80249

 

Available Schedules:

Option 1: (Five 8-hour shifts) Sun.-Thurs. 4pm-1am & Fri.-Sat. OFF

Option 2: (Five 8-hour shifts) Wed.-Sun. 4pm-1am & Mon.-Tues. OFF

Option 3: (Four 10-hour shifts) Sun.-Tues.,Thurs. 3pm-2am & Wed.,Fri.-Sat. OFF

Option 4: (Four 10-hour shifts) Sun.,Thurs.-Sat. 3pm-2am & Mon.-Wed. OFF


Responsibilities:
  • Provide a high level of customer service by assisting customers and assessing their rental needs
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Take reservations, rate quotes, general questions and answers, provide information and resolution for customers
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup job-related duties as assigned

Qualifications:
  • Must be at least 18 years old
  • Some college preferred
  • Must have at least 1 year prior customer service experience (Can be non-concurrent)
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be available to work holidays

 


A little about us:
Integrity. Responsibility. Team spirit. At Enterprise, we were founded on the same values that defined your military career.

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