Full-Time Teller - Urbana Pike

  • Company: Capital One
  • Location: Frederick, Maryland
  • Posted: December 10, 2016
  • Reference ID: R15712
Urbana Pike (17464), United States of America, Frederick, Maryland

Full-Time Teller - Urbana Pike

As a Teller at Capital One, you will play a vital role in our customer’s banking experience. You will champion our Service Excellence culture, assisting customers with product, service education and identifying opportunities for referrals to our Relationship Bankers. You will perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience 

- Live the company values of Excellence and Do the Right Thing 
- Act as a Customer Advocate 
- Take an active role in educating customers on other banking channel options as well as sales and service offerings 
- Enable a customer’s needs and goals by identify and referring sales and service opportunities to Relationship Bankers 
- Express a genuine greeting to every customer in the lobby, drive through and on the phone; demonstrate warmth, friendliness and give your undivided attention to the customer in every interaction 
- Processes quick and flawless transactions within established policy and procedures to ensure operational excellence 
- Create customer awareness of additional banking channels, products or programs 
- Consistently display mastery of teller transaction and balancing duties 
- Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets 
- Consistently demonstrate Service Excellence behaviors in customer interactions and in customer survey feedback 
- All other job duties as assigned 

Basic Qualifications: 
- High School Diploma, GED, equivalent certification, or military experience 
- At least 6 months of Sales experience or at least 6 months of Customer Service experience 

Preferred Qualifications:

- 6 months experience in a customer facing role

- Able to travel between branches in assigned local area

- 1 year experience in a customer service role

- 1 year experience in a sales and service role in a banking environment or 1 year experience in a sales and service role in a retail environment 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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