Functional Operations Manager (Personal Lines and Field Support)
Phoenix , Arizona
October 17, 2017
We are Farmers!

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today! We're looking for a candidate who understands Farmers’ field leadership structure and our Customer Centered, Agent Powered strategy - someone who can communicate and partner effectively with field leaders and executive stakeholders. Also, develop and deliver strategic communication for internal and external stakeholders. In this role, you will manage the customer experience, driving improved experience through lowering customer and agent effort. We’d prefer someone with experience in the field with Farmers. Examples include someone with experience from territory office, field leadership, or distribution. If you feel like this defines you and your skill set please apply now!

Job Summary

Responsible for ensuring operational implementation of key business priorities. Completes analysis of key operational drivers. Identifies trends and makes recommendations on improvement opportunities. Assists with the planning/implementation of administrative, financial and operational activities for the assigned functional business.

Essential Job Functions

Responsible for planning, implementing and reviewing organizational wide operational activities, practices, procedures and initiatives driving business results. Serves as a liaison between Front Line Leaders and the Site Senior Leadership team to ensure the timely flow of information and iden tification of operational performance drivers. Anticipates organizational needs and partners with business leaders to develop solutions. Tracks and monitors progress of assigned projects, action items and operational direction to ensure strategic execution. Manages the execution and coordination of resources required for successful implementation. Assists Site Senior leadership on the creation of action plans in the areas of quality, customer service and operational effectiveness. Serves as an expert and advisor in operational practices and procedures. Represents the operation while working with outside constituencies on new initiatives and upcoming changes that will impact operations. Collaborates with other departments and outside business partners to ensure that upcoming projects are site specific needs and issues are considered in the recommendations and implementation of those projects. Performs other duties as assigned.

Physical Actions

Job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing. May be required to spend long periods of time standing.

Physical Environment

Required job duties are normally performed in a climate-controlled office environment. Includes occasional travel. May be required to work nonstandard hours/shifts.

Education Requirements

Bachelor’s degree required.

Experience Requirements

Minimum of one year experience in Service Operations or the Claims department. Four years of experience in a customer service oriented environment. One year of supervisory experience or one year of QA coaching experience.

Special Skill Requirement

Leadership skills Verbal and written communication skills Analytical skills Decision making skills

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

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