Fund Services - Investor Services Representative
Location:
New York , New York
Posted:
December 16, 2017
Reference:
3096694
Morgan Stanley is a leading global services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leading, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Fund Services
This wholly owned subsidiary of Morgan Stanley administers over $200 billion of hedge fund assets. Using the firm's proprietary, globally accessible technology platform, the business provides a full range of fund administration services, including daily accounting and financial reporting; transfer agency and investor services; middle and back-office support; and integrated portfolio analytics. Morgan Stanley Fund Services is supported by more than 700 professionals based in New York, London, Hong Kong, Dublin, Glasgow and Mumbai

Responsibilities of an Investor Services (IS) Professional
  • Providing day-to-day Investor services to both the Fund Manager and the investors in the fund
  • Providing oversight and guidance to other members on the team
  • Keeping line management appraised of operational issues in a timely manner

Principle Accountabilities
  • Service Delivery
  • Act as a primary contact point for fund investors
  • Act as a primary contact point to the Fund Manager for investor related information
  • Provide authorized parties with copies of fund investment documentation
  • Open new investor accounts ensuring compliance with the fund documentation, anti- money laundering requirements, statutory regulations and company policies and procedures
  • Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures
  • Process the cash movements associated with investor activity
  • Provide investors and their nominees with statements, contract notes and other documentation
  • Handle queries from investors and fund managers in a professional and prompt manner, escalating where appropriate
  • Ensuring that the records of the fund are maintained in a complete and organized manner
  • Produce Management Information Systems (MIS) and other internal operational reports that assist in the effective operation of the team
  • This role has particular responsibility for the second level review of activity entered by fellow team members
  • All of the above should be carried out in compliance with the Service Level Agreements agreed with each client
Skills Required
Team Leadership: An IS Professional in Investor Services plays a key role in the day-to-day operation of our team
Key responsibilities
  • Training and mentoring of some individual team members
  • Ensure that individual team members are aware of the polices, controls and procedures that apply to their role
  • Providing an escalation point for team members
  • Ensuring that line management are made aware of any issues in a timely manner
  • Highlighting resource constraints to line management
Compliance: Investor servicing requires compliance with a range of policies
Key responsibilities
  • A detailed knowledge of the offering documentation for the funds being serviced
  • A thorough knowledge of the regulations that pertain to the domicile of the fund being serviced
  • A thorough knowledge of our internal policies and procedures. Particular emphasis is required on all matters relating to Anti-Money laundering controls

Projects: The IS Professional plays an important role in various IT and Operational Projects
Key responsibilities
  • Identifying system enhancements that reduce operational risk, create operational efficiency or improve customer service
  • Participating in the key elements of the project life cycle (Specification, Testing and Operational Implementation)
  • Participating in the in conversion of records from other administrators
*LI-DS1

Qualifications
Skills Required
  • A number of years prior experience of investor servicing; knowledge of hedge fund processing is a strong advantage
  • Some experience in supervising and reviewing the work of others
  • An aptitude for client service
  • Good administrative and organizational skills with a particular focus on accuracy and attention to detail
  • An ability to work under pressure and an ability to cope with increased work loads at month-end
  • An ability to work as part of focused team
  • An ability to use key financial systems and other IT tools
  • A college degree - preferably in a business or numerical discipline

Morgan Stanley

EOE committed to diversifying its workforce.

M/F/D/V

A little about us:
Since its founding in 1935, Morgan Stanley and its people have helped redefine the meaning of financial services.

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