GBT Platforms & Technology Strategy – Senior Product Manager
, New Jersey
November 04, 2016
Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable clients to optimize the return on their travel and meetings investments. With locations in 140 countries worldwide, American Express Global Business Travel is one of the world's largest travel agency networks.

Job Responsibilities: This is a unique opportunity to be a part of a team that is finding innovative ways to bring the business travel experience to a completely new level. In this highly visible customer centric capability role, you will be leading the global rollout of the new GBT CONNECT PROFILE platform - one of the cornerstones of the GBT technology strategy. CONNECT PROFILE is a global centralized platform for traveler profile management and integration with the new generation of GBT products and services. Demonstrating strong business acumen, strategic thinking and robust project management skills, you will drive the platform deployment strategy definition and execution with thousands of GBT customers. This role will require superb communication skills, technology savvy and high levels of cross-functional collaboration with product teams, marketing, operations, client management, internal and external technology partners, and other stakeholders.
Key responsibilities:
  • Define and execute an ambitious global strategy for deploying new and existing GBT customers to CONNECT PROFILE in highly compressed timelines
  • Ensure continuous alignment of the strategy with GBT priorities and goals, across business units and geographies
  • Gather, analyze and manage pipeline of customers to be deployed to CONNECT PROFILE
  • Together with other GBT stakeholders, plan and oversee execution of phased customer migrations according to the defined strategy and success metrics
  • Create and manage go-to-market plans, project charters, project plans, risk registers, status reports, and other project management artifacts based on the input from multiple, geographically dispersed internal and external stakeholders
  • Prepare impactful presentations for senior leadership
  • Contribute to the CONNECT PROFILE roadmap definition through customer feedback and competitive intelligence analysis
  • Lead development of platform enhancements with internal and external technology partners
  • Manage the CONNECT PROFILE marketing and other collateral on the GBT collaboration site

Required Skills/ Qualifications:
• 5+ years experience in product or platform management with a proven track record of successful large scale, geographically diverse product launches
• 5+ years experience in leading complex global projects and associated change management - such as volume migrations across multiple locations, infrastructural changes, and/or product development and deployments
• PMP certification preferred; experience with Agile is a plus
• Exceptional analytical and strategic thinking skills
• Strong technical aptitude and ability to understand complex technical platforms
• Self-starter who is able to combine exceptional problem-resolution and critical thinking skills with a business lens to address ongoing and new product needs
• Ability to work in a fast pace, dynamic, virtual environment with many global stakeholders and stay calm under pressure
• Excellent verbal and written communication skills, must be fluent in English
• Strong presentation and negotiation skills combined with an ability to interact effectively with senior leaders, Sales, Marketing, Operations, Support, and Technologies in conveying product direction, strategy, and upcoming projects
• Highly organized and detail oriented
• High proficiency in MS Excel, MS Word, MS Project, MS PowerPoint, MS Visio, MS SharePoint
• Business Travel industry knowledge, including front, mid and back office processes and technologies considered a strong advantage

Educational requirement: Bachelor's degree required.
Location: US Virtual, open to 10-15% of time travelling domestically and internationally

United States>New Jersey>Virtual Location

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