GES Customer Service Leader

  • Company: PepsiCo
  • Posted: January 31, 2017
  • Reference ID: 112265BR
Job Description:

*NOTE: The right candidate for this role can be located in any of the following areas:

  • Little Rock, AR
  • Memphis, TN
  • Jonesboro, AR

The CSL role is responsible for partnering with the Sales/Sales Operations and Plant teams to ensure the GES Service Center is delivering world class service to all customers. The CSL will lead key meetings to ensure that there is a solid supply chain plan to cover all sales needs. The CSL will partner and align with the Region/Zone and Plant business teams to ensure all metrics are met and processes are sustainable. The CSL will spend a majority of their time partnering with sales leaders, traveling to DTS (Direct to Store) and PEC (Product Exchange Center) customers to resolve challenges and create solid processes to enable service sustainability across the GES market.

Key Responsibilities:
  • Partner with Sales, Operations and Transportation teams to ensure daily service targets are met
  • Lead Weekly VIP (Value In Planning) Meetings with Zone teams to align on product supply coverage
  • Executing PEC route and DTS store level accuracy/service audits
  • Leverage all ISCP SCO Tools to ensure Fill Rate, Accuracy and Product Supply is at Target
  • Develop and Enhance Processes to ensure World Class Service Sustainability
  • Develop, Align and Partner with Sales/Plant teams on Holiday/Key Selling week strategies to ensure no service and/or product supply outages during these key weeks.
  • Conduct Presentations and training material to a broad background of audiences
Other duties as assigned by manager:
  • Key Leadership Traits for Success
  • Key understanding of Sales/Sales Operations Service Metrics and Product Supply Strategies
  • Deep understanding of customer level Fill Rate, Accuracy and On-Time Delivery
  • Need to be Results Driven and Process Oriented


Knowledge, Skills & Abilities Required:
  • Bachelor's Degree in Supply Chain, Business or related field
  • Availability to travel around 40% of the time
  • Work a 10 hour work day focused on results
  • Flexibility to work off shifts and weekends to support the business
  • Ability to work in an unstructured environment with the ability to make tradeoff decisions quickly
  • Strong leadership and ability to influence across all sectors of our business
  • Ability to give/receive constructive feedback
  • Strong Office Skills: Worksheets, Pivot Tables, Presentations
  • Demonstrated ability to work in a results oriented, challenging environment
  • Effective project management, coaching, facilitation, presentation and team building skills

Physical Requirements:

  • Frequent standing and walking
  • Sitting occasionally to frequent
  • Lifting up to 20 pounds occasionally
  • Must be able to see (depth perception, near acuity and far acuity) and hear
  • Must be able to maneuver safely around moving equipment and/or in congested manufacturing areas
  • Must be able to tolerate extreme temperatures (hot and/or cold depending upon season and plant location)
  • Must pass a drug screen and background investigation
  • Must be able to wear personal protective equipment: safety glasses, ear protection, steel toed shoes, rubber gloves/boots, etc
  • Exposed to various packaging materials, raw ingredients, seasonings, cleaning chemicals, lubricants, etc

Relocation Eligible

Not Eligible for Relocation

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