Global Client Manager

  • Company: American Express Global Business Travel
  • Location: New York, New York
  • Posted: March 21, 2017
  • Reference ID: 1236119177
The Manager, Global Client Group is a strategic leader at American Express Global Business Travel, reporting/supporting to the Director of Client Management in developing and designing strategic account plan. This person is responsible for managing the execution of our client servicing. The Manager, GCG Travel is an innovative leader, strategic thinker with a focus on analytics, program optimization, driving revenue growth and client retention.


Client Retention
  • Lead client retention and revenue growth plans - Develops strategic business growth plan for allocated account portfolio

Client Consulting
  • Develop and negotiate proposals and strategy for consulting, meetings and product engagements
  • Generate sales, builds expansion and retains key clients by identifying new sales opportunities within existing accounts

Implements Strategic Initiatives
  • Supporting the enhancement of the American Express value proposition through consultation, technology road mapping, optimizing online servicing solutions.
  • Differentiating and reinforcing GBT's value on a consistent basis

Client Strategic Guidance and Business Planning
  • Proactively recognize risks to the portfolio, identify an action plan, and proactively coordinate mitigating actions with Service Delivery Leaders
  • Positively influencing the key client decision makers through effective communication and strategic guidance.
  • Responsible for overall global operation strategy & program initiatives.
  • Collaborates with client to develop and administer both long-term and short-term operations business and/or project plans and strategic initiatives.
Manage Client Relationship (C-level/Web of Influence)
  • Driving results through client negotiations
  • Global point person for all operations escalations.
  • Works closely with the Director of Global Operations to resolve operations issues and opportunities.
  • Partnering with commercial and advisory services to support lead generation opportunities for C-Level and transformational engagements
Leadership & People Management
  • Attract, assess, develop and retain top talent
  • Performance Management
P&L Management
  • Leading annual/quarterly global business reviews

United States>New York>New York City

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