Global Collections Adjacency OCA Manager
Austin , Texas
November 21, 2017

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

Primary Job:

eBay is seeking an experienced collections professional to join eBay’s Adjacency team within Global Collections. This role will focus on partnering with various BU’s and other key stake holders to manage and enhance collection strategy. The overall goal will be to reduce bad debt and collection expense for each Adjacency. This highly cross functional role will manage our outside collection agency’s (OCA’s) by driving overall performance. The successful candidate will have excellent operational focus, the ability to thrive in a fast-paced and demanding environment, possess a high level of intellectual curiosity and the skills needed to develop effective working relationships with internal and external partners.

Job Requirements

  • Experience with managing external vendors and driving performance
  • Draft and execute contracts, SOW’s and NDA’s
  • Build and maintain solid working relationships with OCA’s, BU, and other internal stakeholders
  • Provide collection expertise to execute and approve OCA collection strategy
  • Audit and QA collection reports
  • Reduce loss on assigned portfolios, meet and exceed established collection targets
  • Present results, risks and opportunities as well as demonstrate execution on loss reduction initiatives to BU and Global Collection leaders

*Basic Qualifications

  • Minimum three - five year of collections and/or vendor management experience
  • Strong negotiation and problem solving skills
  • Experience with Abillity, SAP, Trackt, and Salesforce
  • Strong written and verbal communication skills
  • Well-developed sense of urgency and follow through
  • Strong organizational skills while possessing a disciplined approach to working in a highly targeted environment.  Self-motivated
  • Ability to quickly and effectively learn and adapt to new software technologies
  • Proficiency (Intermediate) in external systems and software (Internet, Microsoft Office - Outlook, Word, and Excel)
  • Ability to develop and maintain professional working relationships with co-workers and peers

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