Global CRM Project Lead
Location:
Clarks Summit , Pennsylvania
Posted:
July 28, 2017
Reference:
58961-en_US

Job Location: United States : Pennsylvania : Clarks Summit  

 

 

The Global CRM Project Lead role will be responsible for design, development and implementation of MetLife’s CRM solutions using Salesforce.com cloud offerings following the full systems development lifecycle (SDLC).  This candidate would be responsible for managing new development, enhancements, and/or proof of concepts.

    

 

Responsible for design, development and implementation of CRM solutions using Salesforce.com cloud offerings following the full systems development lifecycle (SDLC).  This candidate would be responsible for managing new development, enhancements, and/or proof of concepts.

  • Follows approved SDLC and project management methodology, ensuring that all required steps are followed, all required deliverables are produced, and all approvals are obtained. 
  • Owns project/program issue resolution and risk management.
  • Conducts project meetings and is responsible for project planning, tracking and analysis. 
  • Coordinates and reports on project progress and accomplishments. 
  • The lead is responsible for project related financial and vendor management including forecasting, development/processing of SOW’s, purchase orders, accruals, SLA's, and budget reconciliation.
  • Supervisory Responsibilities:
    • Leads large scale, complex cross LOB or cross enterprise projects with large virtual/offshore teams.
    • Ability to lead and motivate project team members that are not direct reports, as well as providing work direction to lower-level staff members. 
    • Project staff members may span multiple functions, teams, and vendors. 
      Provides input to management on staff performance. 
    • Reviews work products from team and vendor consultants.

 

Typical Experience: Bachelor's Degree in Computer Science, Information Systems or other related field.  8+ years of related work experience.  PMP, ITIL certification desired.

 

Required:

  • Strong communication skills
  • Strong understanding of software delivery life cycles and execution to spirit of the phases in MetLife program management.
  • Experience managing on/off shore vendors
  • Critical thinking and problem solving skills
  • Technically competent with various software programs, such as Word, Excel, PowerPoint etc.

 

 

Preferred:

  • Experience with Clarity a plus.
  • Knowledge of insurance industry and products.
  • Financial experience/exposure a plus.
  • Experience with Salesforce.com and/or Customer Relationship Management tools is a plus.
  • Multi-lingual is definitely a plus, but not required. 

 

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

 

 

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 58961 


A little about us:
MetLife offers life insurance, disability income insurance, car insurance, employee benefits and more.

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