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Global Quality Director - Calgaz: Cambridge, MD
Location:
Cambridge , Maryland
Posted:
December 16, 2017
Reference:
15200
Calgaz, a Division of Airgas USA LLC, is a world-leader in calibration gases is seeking a Global Quality Director in Cambridge, MD.

SUMMARY:
The Global Quality Director is responsible for the Global Calgaz Quality System, including quality management and quality assurance for our 5 global operating facilities. Responsible for the Calgaz Quality Management Systems (QMS) through training, audits, and quality metric tracking. Works with Operations, Customer Service and Sales to ensure quality specialty gas & equipment products are produced safely, while meeting both Airgas and customer requirements and managing the customer complaint process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Directing and supervising a staff of 6-8 quality specialists, quality engineers and quality auditors
• Development and monitoring of established quality metrics (Round Robin, Audit results, customer complaint, internal reject rate, on-time delivery)
• Set performance standards for the Calgaz QMS
• Preparing semi-annual management review presentations related to the QMS
• Maintaining ISO 9001 and ISO 17025 registrations for Calgaz; potentially expanding Calgaz's ISO 17025 scope and introducing ISO 17034 based on business requirements
• Lead the implementation of new quality programs, including development of programs to support local, national and/or global policies
• Assist in the development of and oversee quality-related infrastructure for gas & equipment products (e.g. Certificates of Analysis, Safety Data Sheets, RoHS compliance)
• Managing investigations into quality issues (e.g. 5 Whys, 8D, Root Cause Analysis) with expected feedback to customers in 3-5 days
• Interfacing with suppliers & customers to resolve quality issues
• Supporting sales initiatives and product development when needed (e.g. design of experiments)
• Assisting in specialty gas vendor and equipment approvals
• Overseeing internal audits of specialty gas production facilities according to the Calgaz QMS
• Providing technical support within Calgaz to ensure compliance with all applicable regulations and Air Liquide processes and procedures
• Monitoring and managing implementation of best practices at multi-site or global scale and quality initiatives through project management and audit processes, including metrics and their application
• Liaising with Airgas Corporate, Division and Regional Quality divisions
• Taking responsibility to ensure that the Quality functions meet or exceed operational goals and objectives, including maintenance of QMS no major audit findings
• Supporting operational goals for product lead time and on time deliveries
• Other duties as assigned

QUALIFICATIONS:
• Bachelor's degree or equivalent combination of education and experience
• Minimum of 10 years' experience in Quality Management and/or Assurance functions
• Minimum of 5 years' experience in implementation of or management of ISO 9000 and ISO 17025 quality systems
• Must have good verbal and written communication skills.
• Industry operational experience preferred
• Must have prior staff management experience
• Good investigative and problem-solving skills with excellent attention to detail
• Good interpersonal skills and organizational skills
• Project management experience preferred
• Experience with implementation or management of ISO 17034
TRAVEL:
• Must be willing and able to travel 20-30% of the time
• Majority of operations are in United States and Europe, but some travel to Asia may be required from time to time
LANGUAGE SKILLS:
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals in English
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and employees
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals using the English language
COMPUTER SKILLS:
• Must be comfortable working with standard productivity packages (e.g. Microsoft Office, Google Suite)
• Must be comfortable working with standard statistical analysis packages (e.g. JMP, MiniTab, SAS)
• Must be proficient working with tools and protocols to generate quality-related documentation for gases & equipment (e.g. LIMS, LISAM, GHS)
MATHEMATICAL SKILLS:
• Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.
• Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
SUPERVISORY RESPONSIBILITIES:
Supervises direct reports in accordance with the organization's policies and applicable laws. Major accountabilities include interviewing, hiring, training associates, planning, assigning and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems
Qualifications:
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, protected veteran status or disability.

A little about us:
Airgas is a company of hardworking men and women dedicated to helping our customers succeed.

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