Global Security Operations Center (GSOC) Operator - Palo Alto, CA
Location:
Palo Alto , California
Posted:
December 16, 2017
Reference:
159295
Overview
Allied Universal Security Services is hiring four Global Security Operation Security Officers for a well known Hi-TECH, Software company in Mountain View starting pay is $25/hr. Must be have an active secrect clearance or qualify to obtain and maintain a secret clearance in 90 days.

Candidates must meet minimum requirements:

    • 3-5 years of Global Security Operations Center Experience
    • Must be knowledgeable of all client and company GSOC policies and procedures
    • Must pass a pre-employment background check
    • Have a strong knowledge of security and emergency operations
    • Possess a solid employment history demonstrating reliability and dependability
    • Must successfully pass drug and alcohol screening
    • Reliable means of transportation
    • Must be 21 years if age or older

Great pay, and benefits PLUS great on the job training!!

No Guard Card? No problem!

We offer free guard card training and we'll walk you through the entire process from start to finish
We are the #1 largest security company in the Nation!
**FREE TRAINING AND UNIFORMS, SO WHY NOT APPLY TODAY?!**

Job Description
The Global Security Operations Center Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. The successful candidate will be a problem solver, possess critical thinking skills and be detail oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports headquarters and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.

RESPONSIBILITIES (Major Duties):

  • The GSOC operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.
  • The GSOC operator will respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio.
  • The GSOC operator maintains various records of communications and events.
  • Evaluate global incidents that may impact Client employees or offices and escalate accordingly to security management and subsequently to other business units within Client (HR, IT, EmpComm, Public Relations, Legal, Facilities, Country Leaders, etc.).
  • Monitor Client executives' travel and notify security management with potential risk.
  • The GSOC operator communicates and disseminates information, using established communication vehicles, to key partners using best practices.
  • Able to manage and handle situations of a sensitive nature and maintain company's confidentiality and information security practices (medical record, personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
  • The GSOC operator takes an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.
  • The GSOC operator will act as a liaison between all departments and the Global Safety & Security team.
  • Collaborate with other internal business units regarding incident reports related to theft, urgent terminations, medical incidents, asset management, etc.
  • Manage the access control system alarms
  • Monitor radio traffic of local and remote sites
  • Create dispatch cases for every officer that is dispatched during your shift
  • Recommend improvement and guidance to internal partners
  • Initiate incident reports and work orders for situations that require one
  • Evaluate ISOS Travel Notifications and alert Client travelers with potential impact
  • Assist Client employees while on travel (Medical, Lost/stolen property, etc)
  • Support Client's events (Tech Summit, Sales Conference, Client Summit, etc.)
  • Check to ensure all Access Control, CCTV, and other tools are working properly
  • Assist Client employees, security staff, vendors and Client requests as needed
  • Makes all required notifications (SendWordNow and escalations).


SKILL REQUIREMENTS (To Perform Job Duties) :

  • Strong understanding and troubleshooting of CCTV and Physical Access Control Systems
  • Must be able to multi task
  • Have strong prioritizing abilities
  • Ability to stay calm and give direction under pressure
  • Ability to analyze problems, identify causes, and implement results oriented solutions
  • Excellent organizational and time management ability. Must be competent and literate with computers.
  • Must have the ability to develop and write clear and concise emails and memos
  • Ability to handle high pressure situations and make sound decisions
  • A professional demeanor, along with excellent customer service skills
  • Ability to work independently while also being a team player


OTHER REQUIREMENTS:

  • Current Guard Card
  • 3-5 years of Global Security Operations Center Experience
  • Must be knowledgeable of all client and company GSOC policies and procedures
  • Must pass a pre-employment background check
  • Have a strong knowledge of security and emergency operations
  • Possess a solid employment history demonstrating reliability and dependability
  • Must successfully pass drug and alcohol screening
  • Reliable means of transportation

*SAJ
*CB-NW

Closing
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or www.AUS.com .
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.
EOE/Minorities/Females/Vet/Disability
Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Requisition ID
2017-159295

A little about us:
Allied Universal provides unparalleled service, systems and solutions to serve, secure and care for the people and businesses in our communities.

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