Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
PayPal is constantly striving to respond to the ever changing demands of our customers and partners. As part of its Go-To-Market Priorities, PayPal is establishing Shared Services and Centre's of Excellence to deliver capability and expertise at scale to support regional sales & marketing. This role is an exciting opportunity within the newly formed Global Lifecycle Shared Service, whose purpose is to enable the application and acceleration of best practice Customer Lifecycle Management globally. Through close collaboration with regional lifecycle marketing leads and internal partners, we will improve customer experiences and drive business outcomes.
Within the Global Lifecycle Service, this person will gather and amalgamate the needs and use cases from the regional marketing and operations teams as input to our marketing technology platform providers. Specifically, this role will work cross functionally to capture requirements for major initiatives, identify areas of commonality across regional needs and ensure consensus on business prioritization for roadmap planning. In addition, the role will support the preparation of business cases and the quantitative and qualitative analysis of business benefits.
This is a key position within the Global Lifecycle Service (GLS) where the person will be working closely with the regional marketing and operations teams across PayPal's core markets - North America, Latin America, Europe/Middle East/Africa and Asia Pacific and the Customer Engagement Product team that is responsible for the marketing technology platforms. Along with the definition of needs, the person will be involved throughout the development process to ensure alignment of solutions to business outcomes will support solution and user testing and change management. This will include the assessment of marketing processes and business readiness and establishing quality assurance processes.
The ideal candidate will need to have excellent organizational and communications skills, be able to foster strategic partnerships, have strong business acumen and a roll up your sleeves attitude to solving challenging problems. The role requires a high energy business analyst who has experience in marketing environments and is passionate about delivering business results.
The success of this candidate will be predicated on the ability to thrive in a matrixed organization where collaboration, alignment and best practice knowledge sharing are critical.
This position will report to the Sr. Director of Global Lifecycle Shared Services. Role Responsibilities :
- Support the Marketing Technology and end-user adoption work stream for the Global Lifecycle Service
- Partner with Regional Lifecycle Marketing teams to define business needs and operational requirements
- Amalgamate requirements and drive cross-regional stakeholder conversations to prioritise requirements into a single, agreed set of asks
- Develop effective communication processes to ensure visibility of requirement prioritization and delivery to Regional Marketing teams
- Define processes to assess business readiness and identify gaps between technology deployment and end-user adoption
- Support the capability development process during solution design and quality assurance
- Support the development of business cases for major new marketing technology investments
- Work with adjacent Shared Services, such as Digital and Brand, Creative and Content, to ensure alignment of common business needs
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.