Equal Opportunity Employer/Disability/Veterans
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo has an exciting opportunity for a Full Time Greeter at BWI Airport. The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
The Consolidated Rental Car Facility
7434 New Ridge Rd
Hanover, MD, 21076
1) Sun, Tues, Thurs, Fri, and Sat: 2:30pm-11pm
2) Sun, Mon, Tues, Thurs, Fri: 4:30am-12:30pm
3) Sun, Mon, Fri. and Sat: 9:30am-pm and Wed: 4:30am-12:30pm
4) Sun, Mon, Wed, Thurs, and Fri: 12:30pm-9pm
Pay: $10.75/hour in addition to performance-related bonuses
Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
Welcome members to the facility when they exit the bus or arrive on the lot.
Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
Assist members with questions and concerns to minimize counter visits.
Communicate customer service issues to management.
Ensure that hangtag information is completed correctly.
Maintain clean low mileage fleet mix requirements.
Maintain Emerald Aisle for cleanliness.
Thank member for their business.
Provide upgraded vehicles on request.
Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.
- Must be at least 18 years of age.
- High School Diploma or G.E.D. required.
- Minimum of 1 year experience handling customer service functions.
- A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
- Must have had driver's license for a minimum of one year.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have satisfactory background check inclusive of driving(no more than 2 moving violations and/or at fault accidents in the past 3 years, and no drug or alcohol related conviction on driving record in the last 5 years) criminal, employment reference, education and security. A conviction will not necessarily disqualify you for employment, rather, such factors as age and date of conviction, seriousness and nature of the crime, and rehabilitation will be considered. Applicants will not be asked about their criminal record and no criminal background checks will be conducted unless and until a conditional offer of employment has been extended.
- Must accept pay rate of $10.75 per hour.
- Apart from religious observation, must be able to work the following shift/schedule:
- Sun, Tues, Thurs, Fri, and Sat: 2:30pm-11pm
- Sun, Mon, Tues, Thurs, Fri: 4:30am-12:30pm
- Sun, Mon, Fri. and Sat: 9:30am-pm and Wed: 4:30am-12:30pm
- Sun, Mon, Wed, Thurs, and Fri: 12:30pm-9pm
A little about us:
Integrity. Responsibility. Team spirit. At Enterprise, we were founded on the same values that defined your military career.