Group Insur Administrator

  • Company: MetLife
  • Location: Southfield, Michigan
  • Posted: April 18, 2017
  • Reference ID: 53501-en_US

Job Location: Southfield, MI


Never has there been a more exciting time to be part of MetLife! As a company, we have set an ambitious goal to become world class…and we are well on our way. We’re changing the way we work and creating the future together.


A Group Insurance Administrator delivers high quality service to participants and Institutional customers by providing administrative services relating to enrollments and portfolio maintenance for group term life recordkeeping.


  • Reviews and enters enrollment information into various systems, ensuring high accuracy.
  • Handles benefit plan referrals from call center and units within the organization.
  • Will act as a subject matter expert for different group customers.
  • Will establish, maintain, and enhance favorable relationships with internal and external customers, plan participants, attorneys, etc.
  • Maintains data in automated systems; troubleshoots and corrects problems.
  • Helps conduct research on escalated cases.
  • Facilitate department projects from start to finish; provides project timelines and reports.
  • Must be proficient with Microsoft Office Suite.
  • Participate on customer calls/meetings to explain process/procedures and resolve issues.
  • Expected to make recommendations to management to produce more effective, cost efficient means of accomplishing work, including workflow, form revision, and process changes. 
  • Must be willing to take on new tasks and adapt to a rapidly changing work environment.
  • Analytical and critical thinking skills are imperative.
  • Ability to perform at a fast pace, while maintaining high quality and accuracy.
  • Performs other related duties as assigned or required.


  • High school diploma or GED required


  • Associate’s or Bachelor's degree preferred
  • 2 yrs. relevant business experience.
  • Excellent written and oral communication skills.
  • Ability to prioritize work with good time management skills.
  • Ability to work well in a team setting.










Gregory W Peel


Rita Pydyn




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 53501 

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