Guest Services Worker - Sol Duc Hot Springs

  • Company: Aramark
  • Location: Port Angeles, Washington
  • Posted: November 29, 2017
  • Reference ID: 146418
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World's Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter .

Aramark's leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation's leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.

Campground Host - Olympic Peninsula - Sol Duc Hot Springs

Position Summary: Campground Hosts ensure campground users are knowledgeable of rules and regulations and to assist with assignment and placement of RV's, campers, and tents in the appropriate campsite. Hosts provide courteous service and park information to park visitors in a method that ensures the exceptional guest services. Hosts are responsible for ensuring all restroom facilities exceed the high standards for cleanliness at all times. Hosts are responsible for communicating all issues, including reservations, customer service and maintenance issues thru the appropriate channels and to ensure successful resolution occurs in a timely manner.

Essential Functions:

  • Establish and maintain positive working relationship with Maintenance, Clean Team, Reservations, Interpretive, Security and Transportation departments as needed.
  • Maintain good working relationship with National Park Service personnel.
  • Provide professional and courteous service to park visitors; Provide general park information to visitors.
  • Custodial duties and/or grounds keeping duties. You will be required to deep clean all comfort stations and/or SST's once a day with periodic cleanings throughout the day and including general maintenance to maintain cleanliness standards.
  • Daily inspections of restrooms for cleanliness, maintenance issues and proper stocking of products to include toilet tissue and paper towels. High level awareness of needed supplies and maintenance problems.
  • Assist campers with checking in and checking out in a timely manner.
  • Monitor for appropriate use of the facilities by visitors (ie. Proper food storage, pets aren't left unattended or left off-leash, keeping quiet hours, too many people/vehicles in a site, etc.).
  • Report deficiencies, hazardous or unsafe conditions immediately to the appropriate department.
  • Maximize use of the campsites as to the appropriate sized vehicle for specific sites.
  • Perform other duties and projects as assigned; light-duty maintenance including, but not limited to:
Clean/Repair Sloan flush valves as needed in comfort stations
Sweep gravel off of paved intersections and entrances
Repair minor water leaks if capable (tighten fittings, valves, etc.)
  • Must be flexible with work shifts and days to cover for other Campground Hosts when time off is needed.
  • Monitor trash cans, dumpsters, recyclable containers and food lockers for proper use and capacity.
  • Take corrective action to ensure visitor and employee safety is maintained
  • May contact security or law enforcement personnel to address rule & regulation violations.
  • Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions. Corporate policies and procedures are posted on bulletin boards or can be accessed at dpr.web.
  • Employee is responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.
  • Environmental objectives and targets will be communicated by dept. managers for each dept. during EMS training.
  • Employee will have no less than 1 performance review per season to include an evaluation of performance standards as they relate to work instructions addressing their department's environmental aspects. Employee will be aware of environmental objectives and targets within their department and how the objectives and targets affect their job performance.

Status and Scope:
Reports to the Operations Manager
High level of interpersonal communication skills, self motivation and ability to problem solve.
Ability to deal with a high volume of personal contacts and to resolve conflicts.
Training will be provided for the following requirements:
  • Knowledge of reservation fee collection policies and procedures
  • Knowledge of Company and National Park Service rules & regulations, Park facilities, activities, features and services.
  • Procedures and use of 2 way mobile radio communication.
Knowledge of cleaning and sanitizing chemicals.

  • Arrive in your personal RV or camper.
  • Knowledge of campground operations preferred
  • Previous customer service and visitor information experience preferred

Equipment Used: Phone; Mobile Two- way radio

Travel Requirements: Little or No Travel (>10%)

Lifting Requirements: MEDIUM - Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

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