If you are looking for technical experience and career growth in the fast paced high tech industry, want to work on high visibility projects, wish to grow a peer network across multiple Dell-EMC businesses, want to learn what it takes to bring a product to market, and be part of ensuring that it meets customer’s expectations of quality and reliability - then this job is for you.
Your primary purpose will be to find and fix hardware problems affecting Dell-EMC customers. You will interface with Customer Service and Data Analytics groups to identify new issues impacting the reliability or availability (up-time) for many products. The problems must be prioritized based on the impact to either the customer or the business. You will program manage the efforts to understand the root-cause behind those problems and drive appropriate corrective actions through various analytical and technical methods. The work will encompass multiple areas of engineering including data analytics, electronic design, mechanical design, software design, test-process development, or other related fields. The work will not include directly interacting with customer or addressing live customer problems. You will; however, typically interact with many parts of the business: Hardware Design Engineering, Software Development, Software Quality, Manufacturing, Supply Base Engineering. You will gain system-level expertise by working these critical problems diving deep into how the systems operate, understanding the various customers use-cases, and how Dell-EMC services them in in the field.
Principal Duties and Responsibilities:
+ Primary responsibility is to find and fix problems affecting Dell-EMC customers
+ Research, evaluate, develop, or implement new processes, methods, or test plans
+ Drive corrective action to eliminate or limit exposure to issues
+ Represent the organization on project teams
+ Document work and results
+ Provide feedback to the next generations of hardware based on lessons learned from the field experience
Required Skill Set:
+ General knowledge and application of hardware engineering concepts
+ General knowledge of various firmware, software and operating systems environments
+ Program management skills
+ Ability to think critically
+ Ability to work independently
+ Ability to work as part of a cross-functional team
+ Understanding of a business environment
+ Communication and presentation skills
+ Knowledge of Systems Engineering is desired, but not required
+ Knowledge of Six Sigma methods is desired, but not required
+ Knowledge of manufacturing production environments is desired, but not required
+ Knowledge of reliability theory and methods are desired, but not required
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.
**Critical Hiring Criteria:**
Engineering - Hardware
200 - STORAGE CORPORATE
US - Massachusetts - Hopkinton