HCP Engagements Manager
Bannockburn , Illinois
April 03, 2017
Primary Role:
The HCP Engagement Manager oversees the day-to-day operation for the review, approval and contracting for engaging, hiring, and managing individual service providers to support the defined business objectives. This can include but is not limited to internal/external stakeholder engagement and communication, statistical reporting, process improvement, etc. Participates in developing, interpreting, training and implementing policies and procedures for the organization. Manages, develops and trains staff in the department ensuring employee conformance to established policies and practices.
• Oversee with operational management of one or more GMA programs, systems, and services
• Potentially including Independent Medical Education Grants, and Individual Service Providers RnD Select
• Lead GMA project development/harmonization, implementation, modifications and optimization, including alignment of processes and systems to the requirements of GMA, Legal and Compliance partners
• Manage system vendors and address GMA team requirements
• Identify areas for process improvement, propose changes, and participate in implementation as appropriate

Manage HCP engagement process to support the needs of the Shire R&D organization:
• Manage the end-to-end process for HCP Engagements, including the selection, evaluation, contracting, proof of service, payment activities and reconciliation to close out activity
• Manage review (in-plan or ad hoc engagement) background checks and Fair Market Value) and approval (Medical Director and Compliance acceptance) of selected HCPs
• Ensure timely contracting and negotiation with selected HCPs
• Ensure contract terms are met and payments are sent accordingly
• Secure required documentation throughout the lifecycle of the end-to-end engagement process
• Support the team in audits of the R&D HCP engagement management system and process

Manage and maintain system for HCPs qualifications for engagements with Shire (R&D Select tool)
• Manage internal and external stakeholder expectations and inquiries in person, via program inbox and phone
• Provide regular updates to internal stakeholders regarding HCP Engagements status
• Update R&D Select program to keep qualified vendors up to date
• Collect feedback from organization to help align appropriate HCPs with engagements

Support continuous improvement for HCP management, identify areas for process improvement, propose changes, and participate in implementation as appropriate
• Collaborate with multiple stakeholders including compliance business partners to define and improve system processes and communications
• Stay informed of applicable governmental compliance laws and industry standards for engaging and managing HCP service providers
• Track activity progress against proposed timelines
• Support vendor management addressing program requirements (e.g. potential projects related to working with IT, system vendor on system upgrade and integration)
• Assist with development and bi-annual review of R&D Annual Plan to accommodate prioritized needs of the organization

Education & Experience Requirements:
• A relevant Bachelor's degree (BS or BA) is required.
• Advanced degree (e.g. PhD, MBA, JD, etc.) is preferred
• >4 years of experience in the biopharmaceutical industry, preferably within a matrix structure is required
• >2 years of experience in Medical Affairs, Clinical Development, Information Technology, Compliance, service provider or engagement, or similar experience is required
• Experience of executing projects is required
• Experience of managing vendors is preferred
• Experience with IT Systems is preferred
• Knowledge of medical affairs customer interaction and documentation best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines is required

About Shire:
Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.

Equal Employment Opportunity
Shire is an equal opportunity employer. Shire evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the Law - Supplement
Pay Transparency Policy

Reasonable Accommodations
Shire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

A little about us:
At Shire, we help people with rare diseases and specialized conditions live their lives to the fullest.

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