The HDE Selling Sales Manager is responsible for creating a high performing selling culture and achieve this through store connectivity, development/coaching of team, Sales Consultant staffing and delivering world class customer service. The SSM will lead a team of commissioned Sales Consultants to go into the homes of Home Depot customers and successfully close the sales of HDE's product lines (roofing, siding, windows, gutters, insulation, etc). The SSM will also be responsible for going into the home and selling HDE"s product line and successfully closing the sale. The SSM drives store connectivity by building and maintaining relationships with store management and associates, continually updating/training them on HDE's product offerings. The SSM is also responsible for driving lead generation efforts in the stores through the sales team. The SSM will manage Sales Consultants through every aspect of the employment life cycle including hiring, training/coaching, performance management, etc. The SSM will lead a team of Sales Consultants to achieve sales targets for an assigned territory and will be responsible for understanding, analyzing and prioritizing business metrics (e.g., scorecards, KPI, etc). The SSM is responsible for the customer experience and ensuring the sales team delivers world class customer service; this is accomplished proactively by consistently monitoring reports to ensure customer's projects are moving through the job process efficiently as well as being accountable to Voice of the Customer scores and feedback
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
10%-Recruit, coach, manage, & retain a team of commissioned Sales Consultants. Continually train SC's on HDE's sales process and new/updated products and offerings.
10%-Understand, analyze and prioritize business metrics. Drive assigned sales team to achieve sales targets for assigned territory. Monitor progress toward the achievement of all business metrics. Implement action plans to improve performance.
10%-Drive store connectivity and building relationships with store partners. Train store partners/associates on HDE products and service offerings.
10%-Drive lead generation efforts with sales team including in-store events, SC time in stores, referrals, etc.
10%-Drive customer service by responding to escalated customer inquiries/concerns and leveraging relationships with Installation partners.
50%-Selling and successfully closing the sales of HDE's product lines (roofing, siding, windows, gutters, insulation, etc) in the home.
NATURE AND SCOPE
Position Reports to Branch Sales Managers
Number of Direct Reports: 2+
ENVIRONMENTAL JOB REQUIREMENTS
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: " />
A little about us:
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